Dipesh Sachdeva
New Delhi
Summary
Accomplished Branch Head at Central Bank of India, adept in operations management and fostering customer relationships, significantly increased sales by 100%. Expert in compliance management and staff development, excelled in enhancing team performance and client satisfaction. Demonstrates a strong background in business development and cash handling expertise.
Overview
11
11
years of professional experience
Work History
Branch Head
Central Bank of India
04.2022 - Current
- Increased overall annual sales 100% by incorporating several quality process improvements within branch.
- Closed average of 10 loans per month.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Assistant Branch Manager
Central Bank Of India
05.2018 - 04.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Reviewed credit applications for risk factors and credit worthiness.
- Supervised team of 5 branch employees and made recommendations regarding performance evaluations.
Customer Service Associate
Central Bank Of India
05.2015 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Judicial Assistant
District and Session Court Bhiwani
04.2014 - 05.2015
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Prepared court orders and judgments for signature.
Education
CAIIB -
INDIAN INSTITUTE OF BANKING AND FINANCE
MUMBAI01.2017
MBA - Financial Management And Marketing Management
Subharti University
Meerut07-2026
Bachelor of Technology - Packaging Technology
Guru Jambheswar University
Hisar05-2011
Skills
- Operations management
- Compliance management
- Sales management
- Cash handling expertise
- Relationship building and management
- FHA loan process background
- Excels in team leadership
- Business development
Languages
Hindi
English
Punjabi
Intermediate (B1)
Timeline
Branch Head
Central Bank of India
04.2022 - Current
Assistant Branch Manager
Central Bank Of India
05.2018 - 04.2022
Customer Service Associate
Central Bank Of India
05.2015 - 05.2018
Judicial Assistant
District and Session Court Bhiwani
04.2014 - 05.2015
CAIIB -
INDIAN INSTITUTE OF BANKING AND FINANCE
MBA - Financial Management And Marketing Management
Subharti University
Bachelor of Technology - Packaging Technology
Guru Jambheswar University
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