Dipika Choudhary

Summary: Utilized NNMi, NA, SiteScope and Truesight to maintain optimal performance for thousands of network devices.

• Implemented innovative automation techniques to optimize processes.
• Configured customized parameters based on client specifications.
• Optimized scheduling and content of NPS reports.
• Handled activities related to backups for network units with NA.
• Ensured swift resolution for high-priority tool-related issues.
• Actively participating in review and impact analysis discussions with stakeholders.

Summary: Technical Support and Network Monitoring Management: P1 Incident Resolution, Device Setup, and Performance Monitoring.

• Delivered technical support and managed P1 incident bridge.
• Initiated device setup for network monitoring integration.
• Adjusted monitoring configurations based on specific customer requirements.
• Managed health of organizational IT monitoring frameworks.
• Scheduled infrastructure reports from NA, NNMi.
• Monitored server performance metrics such as CPU utilization, disk space usage.

Summary: Monitored applications, servers, network devices, and scheduled automated tasks efficiently using ServiceNow, BMC, TrueSight, Splunk, and CMDB.

• Conducted OS-level configuration and maintenance.
• Provide support for infrastructure by responding to escalated issues, troubleshooting errors, and developing technical solutions.
• Analyzed and ensured compliance with service level agreements (SLAs).
• Overseeing numerous scheduling jobs involving backups, databases, services, and reboots.
• Collaborated with clients and vendors to support business activities.