Dipika Das
Kolkata
Summary
I am an adaptable Customer Care Executive who can identify and quickly resolve customer care issues. My specializations include patient scheduling, staff coordination, and healthcare compliance management. Excel in communication, problem-solving, and adaptability, ensuring smooth and positive outcomes. I handle complaints, inquiries and service questions to meet customers needs and resolve their problems in a systematic manner. Well-versed in policies, procedures and standards.
Overview
5
5
years of professional experience
Work History
Customer Care Executive
Tata Medical Center
Kolkata
01.2021 - 03.2024
- OPD Billing - Registration, Doctor Consultation, and Investigations; IP Billing - Admission and Discharge; Endoscopy Department - Billing, Coordination, and Appointment; Radiology Department - Billing, Coordination, and Appointment; Emergency
- Ward Experience - Assisted with the coordination of patient care activities, Bed Allocation, Discharge Process, IPD Billing Follow-up, and Team Coordination. Coordinated meetings between medical staff, patients, families, and other healthcare professionals as needed.
- Managed patient information systems by entering data accurately into electronic health records.
- Facilitated communication between departments within the hospital to ensure smooth operations.
HR Intern
Continental Hospitals
Hyderabad
05.2019 - 07.2019
- Provided support in developing and maintaining employee files, including onboarding paperwork and other documents.
- Organized events such as orientations, training sessions, benefits fairs.
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Aadhar Card verification for new recruitments.
HR Intern
Rabindranath Tagore Hospital
Kolkata
02.2019 - 04.2019
- Recruitment process, interview scheduling.
- Induction process.
- Document filing, data entry.
- Aadhaar Card Verification of the new recruitment.
M.R Bangur Hospital
Kolkata
01.2019 - 02.2019
- Area of Study: Overview of the hospital.
Education
Master of Health Administration - Hospital Administration
NSHM Knowledge Campus
Kolkata02-2019
Bachelor In Science - Nutrition Sciences
Contai Prabhat Kumar College
Contai08-2017
Higher Secondary Education - Science
Contai Hindu Girls School
Contai04-2014
Secondary Education -
Contai Hindu Girls High School
Contai03-2012
Skills
- Customer Support
- Scheduling and Coordinating
- Documentation And Reporting
- Quality Assurance
- Decision-Making
- True problem-solver
- Teamwork and Collaboration
- Emergency Response
- Computer Skills
- Verbal and Written Communication
Languages
- Bengali
- Hindi
- English
Hobbies
- I love travelling and love exploring new places.
- I like singing and dancing.
- Addicted to music.
- Foodie.
- Also interested in photography, fashion and vlogging.
Timeline
Customer Care Executive
Tata Medical Center
01.2021 - 03.2024
HR Intern
Continental Hospitals
05.2019 - 07.2019
HR Intern
Rabindranath Tagore Hospital
02.2019 - 04.2019
M.R Bangur Hospital
01.2019 - 02.2019
Master of Health Administration - Hospital Administration
NSHM Knowledge Campus
Bachelor In Science - Nutrition Sciences
Contai Prabhat Kumar College
Higher Secondary Education - Science
Contai Hindu Girls School
Secondary Education -
Contai Hindu Girls High School
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