Diptimayee Sahoo
Bhubaneswar
Summary
Dynamic System Engineer with 3+ years of experience driving impact solutions. Certified IT service management and Human Resource Service Delivery proficient in leveraging Service Now to enhance system performance and streamline incident resolution, consistently meeting service level agreements. Passionate about utilizing technical skills and a detail-oriented approach to contribute to efficient system operations in my current role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Engineer
Tata Consultancy Services
03.2022 - Current
- Developed and implemented system integration processes to enhance operational efficiencies.
- Managed incident resolution workflows, achieving over 95% adherence to service level agreements.
- Utilized Service Now for effective configuration management and process automation.
- Collaborated with cross-functional teams to identify and resolve technical issues.
- Administered and configured HRSD modules in the Service Now platform to align with organizational HR processes and policies.
- Developed custom solutions using Service Now scripting, workflows, and UI policies to automate HR processes and enhance user experience.
- Integrated Service Now with external systems using REST APIs, SOAP, and MID Server, ensuring seamless data exchange and process integration.
- Provided end-user training and support to ensure effective adoption and utilization of Service Now HRSD solutions.
- Conducted system testing, troubleshooting, and performance tuning to optimize the Service Now platform and enhance user satisfaction.
Education
B.Tech - Civil Engg.
Maharaja Institute of Technology
Bhubaneswar, Odisha01.2020
Diploma - Civil Engg.
Govt. Polytechnic
Bhubaneswar, Odisha01.2017
Skills
- CMDB
- ServiceNow
- Java
- JavaScript
- Troubleshooting
- Business Rule
- Client Scripts
- Integration
- ALM Tool
- Postman
- HRSD
- Rest API
Certification
- Certified System Administrator
- Certified in HRSD
Languages
Odia
Hindi
English
Timeline
System Engineer
Tata Consultancy Services
03.2022 - Current
Diploma - Civil Engg.
Govt. Polytechnic
B.Tech - Civil Engg.
Maharaja Institute of Technology
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