Harisha Ragipati
Anantapur
Summary
Highly skilled System Associate with background in managing, troubleshooting and maintaining corporate systems. Familiarity with designing system protocols, documenting procedures, and testing system security brings solid technical acumen to role. Strengths include problem-solving skills, ability to handle high-pressure situations, and strong communication abilities. Previous roles have seen increases in system efficiency and user satisfaction due to these efforts.
Overview
2
2
years of professional experience
Work History
Senior System Associate
Infosys Company
City Bangalore
03.2022 - Current
- Responsible for maintaining supporting and optimising computer systems networks and infrastructure
- Assisting users with technical queries and issues Troubleshooting identifies and resolves complex technical issues Collaborate with vendors for system support and services
- Monitoring and creating reports and dashboard in ServiceNow to visualise the cmdb data .
- Creating and monitoring the tickets in servicenow to resolve known issues.
- Creating Dailyreports for the tickets inServiceNow
- Handling in change incident and problem management as well as reporting and analysis.
- Handling the Requests and raising requests for windows and Linux and giving the access to Citrix
- Monitoring and maintaining all L1 related role while coordinating with all internal teams as well as GNOC and different Vendors.
- Hands on experience in Raising requests like Onboarding requests, Linux, Windows resetting and creating accounts and passwords to access Citrix.
Education
Degree -
Sree Vidyanikethan Degree Collage (A.Rangampeta), SV university
01.2021
Intermediate -
Sri Vivekananda Junior College, Ananthapur
01.2018
Class x -
PVS Concept School, Mudhigubba
01.2016
Skills
- CMDB
- ServiceNow Developer
- Application support
- ServiceNow Dashboard
- Change Management
- Incident Management
DISCLAIMER
- I hereby declare that the above information and particulars are true and correct to the best of my knowledge.
Affiliations
• Obtained a certificate from ServiceNow recognizing my expertise in ServiceNow development, Production support, and Administration.
- A certificate from Introduction to Artificial Intelligence, Generative AI Landscape, and Ethical AI has been obtained.
• Won 2nd price for handball in sports at state level
• Awarded as a Best Volunteer for MM-2019, a cultural fest at SVDC,2019
Languages
English
First Language
Telugu
Beginner
A1
Hindi
Beginner
A1
Timeline
Senior System Associate
Infosys Company
03.2022 - Current
Degree -
Sree Vidyanikethan Degree Collage (A.Rangampeta), SV university
Intermediate -
Sri Vivekananda Junior College, Ananthapur
Class x -
PVS Concept School, Mudhigubba
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