Dipu Saikia
Tourism Professional
Guwahati
Summary
22 years of specific expertise in the travel and hospitality industry. Skilled in sales, marketing, and manpower development. Capable of driving revenues through effective business planning, direct pitch techniques, and innovative marketing. Have good communication skills; strong relationship management, customer handling skills, and expertise in dealing with corporate and industry personnel. Looking forward to make a significant contribution with an ambitious Organisation that offers a genuine opportunity for personal and professional development.
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Head of Opertions
Voyages: Travelling Made Simple
04.2017 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Facilitated key partnerships with external stakeholders, expanding market reach and enhancing brand reputation.
- Reduced environmental impact by implementing sustainable practices and eco-friendly operations, gaining recognition in industry.
- Negotiated with technology vendors to secure advantageous terms, integrating cutting-edge solutions that drove operational efficiency.
- Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
REGIONAL SALES MANAGER
World Wide DMC
02.2017 - 05.2017
- World Wide DMC is a B2B Company having its head office in United Kingdom. It is a destination management company selling tour packages of UK, USA, Canada, Europe and Dubai.
HEAD BUSINESS OPERATION
Voyages: Travelling made Simple
09.2009 - 01.2017
- Voyages, a travel house of Himatsingka group, in Guwahati, Assam.
TRAVEL AND TOURISM TRAINER (PART TIME)
Jetwings Institute of Travel and Tourism
05.2015 - 12.2015
TRAVEL AND TOURISM TRAINER (PART TIME)
Frankfinn Institute of Air hostess Training
07.2009 - 10.2010
HEAD SALES AND BUSINESS DEVELOPMENT (NORTHEAST)
Globe Forex and Travels ltd.
04.2006 - 07.2009
- Manage outbound packages - Thomas cook, Orbit, Cosmos, Sotc, Cox and Kings, Globus etc.
- Manage inbound and domestic packages with the local suppliers.
- Establish good relations with local vendors, suppliers and Hotels for better rates and services.
- Selling of incentive tours to the corporate houses.
- Documentation of Visa and selling travel insurance.
- Escorting groups to the desired destination
- Handle customers for reservation of Tickets(International and Domestic)
- Prepare itineraries for the customers
- Managing foreign exchange for the customers
- Globe Forex and Travels Ltd., an Amex travel representative and a national based travel agency owning 22 locations all over India.
OUTBOUND TOUR EXECUTIVE
Jungle Travels India Pvt. Ltd.
09.2004 - 03.2006
- Manage outbound packages - Thomas cook, Orbit, Cosmos etc.
- Selling of incentive tours to the corporate houses.
- Documentation of Visa.
- Jungle Travel India Pvt. Ltd. is the first-accredited IATA Agent in North East India. Presently active member of TAAI, IATO, PATA and AMERICAN EXPRESS and Preferred Sales Agent of THOMAS COOK and ORBIT.
Education
H.S - Science Stream
North Lakhimpur College
Lakhimpur, AssamMasters - Tourism Management
Gauhati University
01-2013
Post Graduate Diploma - Tourism Management (Specialization in Wildlife)
Tezpur Central University
01-2004
M.A. - English (Specialization in Linguistics)
Gauhati University
01-2001
B.A - English
Gauhati University
01-1999
H.S.L.C - undefined
ST.Mary’s School
North Lakhimpur, Assam01-1993
Skills
Sales & Marketing Management
Customer Relationship Management
Travel Agency Operations
Strategic Business Partnerships
Revenue & Income Growth
Organizational development
Operational excellence
List of Conference Papers
Saikia, Dipu (2003) “Codes of Conduct in Eco Tourism” National Seminar on Sustainable Growth of Eco tourism in the North East India, Tezpur University. Board and the Indo Italian Chamber of Commerce and Industry, 2009.
PROFFESSIONAL ACTIVITY
- Attended Sales Training Programme of Thomas Cook, 2006.
- Attended CRS Training Programme of Galileo and Amadeus.
- Attended Sales Training Programme of American Express, 2006.
- Attended a study tour of 10 days to Europe (Switzerland, Germany ,Austria and Liechtenstein) sponsored by Austrian Tourism Board and Hotel Dorf park, Austria ,2007.
- Attended an International Seminar on Expansion of Tourism for Socio Economic Development of India Sponsored by UNESCAP and UNWTO, 2008.
- Attended a seminar on Indo Italian relationship organized by Italian Tourist Board and the Indo Italian Chamber of Commerce and Industry, 2009.
- Attended the Bangkok Rotary Convention, 2012. Also escorted 100 passengers as tour manager in Bangkok Rotary Convention.
- Attended the Road Show training programme, 2013, organized by Om Tourism and partners (Indonesia Tourism, Maldives Tourism, Accor group of hotels)
- Attended Destination Training programme of Switzerland , organized by Switzerland Tourism Board and Kuoni Academy, 2014
- Attended Online Certificate sales training programme of Star Cruises,2015
- Attended Online Certificate sales training programme of Globus Group,2016
Timeline
Head of Opertions
Voyages: Travelling Made Simple
04.2017 - Current
REGIONAL SALES MANAGER
World Wide DMC
02.2017 - 05.2017
TRAVEL AND TOURISM TRAINER (PART TIME)
Jetwings Institute of Travel and Tourism
05.2015 - 12.2015
HEAD BUSINESS OPERATION
Voyages: Travelling made Simple
09.2009 - 01.2017
TRAVEL AND TOURISM TRAINER (PART TIME)
Frankfinn Institute of Air hostess Training
07.2009 - 10.2010
HEAD SALES AND BUSINESS DEVELOPMENT (NORTHEAST)
Globe Forex and Travels ltd.
04.2006 - 07.2009
OUTBOUND TOUR EXECUTIVE
Jungle Travels India Pvt. Ltd.
09.2004 - 03.2006
Masters - Tourism Management
Gauhati University
Post Graduate Diploma - Tourism Management (Specialization in Wildlife)
Tezpur Central University
M.A. - English (Specialization in Linguistics)
Gauhati University
B.A - English
Gauhati University
H.S.L.C - undefined
ST.Mary’s School
H.S - Science Stream
North Lakhimpur College