Divya P
Sr. Selling Partner Support, CS Andon Cord NA, SPS- FBA
Bengaluru
Summary
A dedicated pragmatic team player and highly result oriented individual with over 6.4 years of experience in Compliance management, Quality management, Project management, Risk management and Process development. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
I can efficiently multitask and extremely flexible with Job responsibilities.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Sr. Selling Partner Support, NA FBA
Amazon Development Center
Bengaluru
12.2018 - Current
- Spoofing and taking corrective actions on FBA and non FBA Seller’s Incorrect Product Detail Page and Inventory based on the Investigation result found from the Virtual Product Images and coaching the Seller
- Investigated 3000+ Products, Coaching and communicating with FBA sellers related to Detail Page correction, Product compliance, Product return analysis,Managing suspension and Unsuspension of seller’s listing, Brand Registered sellers, virtual check of products from Fulfillment center
- Detail Page corrections of FBA Seller’s account using the Size Widget Tool and Image Assist Tool
- Experience in TT.com and SIM Ticketing tool.
- Actively involved in the Process Development projects - Age Ticket Analysis, Cross Market Place Tickets, Zeus Tool launch, High Velocity Tickets
- Ran a Project called the Quality Analysis- this involved in checking all the Associates Resolved cases everyday - coaching the associates on the errors found. Associates will take immediate action and this enhanced the associates performance overall.
- Publishing the Last Modified Report everyday - this report is to highlight the pending cases of all the Associates
- Currently a part of Pilot batch called the Project Imagica – Project involves in reducing the time frame of Investigating Seller Account within 24 Hours.
Quality Auditor - FBA
Amazon Development Center
Bengaluru
12.2017 - 12.2018
- This project actively involved in managing Quality metrics for the entire Team which consisted of 100associates
- Published Quality reports to the Leadership Team on a daily basis.
- Ensuring Associates overall performance should be above the standards.
- We followed Bias for action, Customer obsession and Ownership Leadership skills for this Project.
Seller Support Associate, FBA
Amazon Development Center
Bengaluru
09.2016 - 12.2017
- Investigated Counterfeit products, returned products, FBA account Detail Page correction, Cross Market Investigation, Suspension and Unsuspension of FBA and non FBA seller’s listing based on the virtual check of products found from the Fulfillment centers.
- Awarded as the Seller Support Champ
- Buddy mentored associates from the Team using Ownership Leadership skills.
- Participated in the Beta testing of Alexa device before the launch.
Education
PGDM - Business Administration - Operations
Symbiosis Center For Distance Learning (SCDL)
06.2020 - Current
Bachelor of Computer Applications -
New Horizon College of Engineering
04.2013 - 07.2016
Skills
Microsoft Excel
Certification
Lean Six Sigma Management (01/2022 - Present)
Cooking, Yoga, Books, Cycling, Sports
I like reviewing restaurants and analyzing the choice of interest each individual has in the Food Menu. Reading Books is one of my favorite routine.
I also like learning new skills and languages. Journaling everyday. Cycling everyday and a regular Badminton , chess, Basketball player.
Timeline
PGDM - Business Administration - Operations
Symbiosis Center For Distance Learning (SCDL)
06.2020 - Current
Sr. Selling Partner Support, NA FBA
Amazon Development Center
12.2018 - Current
Quality Auditor - FBA
Amazon Development Center
12.2017 - 12.2018
Seller Support Associate, FBA
Amazon Development Center
09.2016 - 12.2017
Bachelor of Computer Applications -
New Horizon College of Engineering
04.2013 - 07.2016
Similar Profiles
Ayesha KhanAyesha Khan
HR Assistant at Employee Resource Center at Amazon Development Center Private Ltd IndiaHR Assistant at Employee Resource Center at Amazon Development Center Private Ltd India
Ananya BanerjeeAnanya Banerjee
SPS Associate(German Language - DEU) at Amazon Development CenterSPS Associate(German Language - DEU) at Amazon Development Center
Amritendu SarkarAmritendu Sarkar
Manager - Quality Operations at Amazon Development CenterManager - Quality Operations at Amazon Development Center