Divya Sharma
Gurugram
Summary
Motivated engineer recognized for strong critical thinking and problem-solving abilities coupled with successful several-year track record in industry. Dedicated to offering innovative solutions to eliminate legacy issues and elevate performance metrics. Diligent creator of innovative workflows and exceptional final products.
Overview
5
5
years of professional experience
Work History
WebOps Engineer
U2opia Mobile Pvt. Ltd.
05.2024 - Current
- Managed day-to-day operations and deployment of digital products (Reycreo, Fanmoby, Sportmoby, Documoby, BidnWIN, WorldlearnEasy, Toonz) for U2WebOps
- Handled new deployments, operational changes, and issue resolution in collaboration with BO, Telco, and development teams
- Participated in client calls for requirement gathering and live testing; coordinated with IT for domain creation, updates, and security changes
- Conducted regular server health checks (disk space, memory) and managed data uploads for platforms like MTNPlay and Docubay
- Supported business teams by granting access to campaign and product portals, resolving access issues, and providing campaign data
- Oversaw production movements and manual post-backs for campaign testing as part of product launch processes
- Experienced in creating and managing Grafana dashboards for real-time system monitoring and performance analysis
- Key Technologies: Linux, MySQL, Putty, Kibana, Jenkins, MentisBT, Zabbix, AWS, Kibana
- Skills: Log Analysis, Database Querying
Incident Support Engineer
U2opia Mobile Pvt. Ltd.
03.2023 - 05.2024
- Proficient in Zabbix monitoring to analyses disk space, memory, CPU utilization, and application services (e.g., JAR, Apache) to maintain optimal system performance
- Managed dashboards for real-time monitoring of service renewals, gross adds, and Mojox portal operations across multiple servers
- Supported campaign configuration, testing, and scheduling to efficiently handle marketing efforts and system updates
- Resolved connectivity issues, handled billing discrepancies, and monitored USSD visitor traffic to ensure reliable service and positive user experiences
- Key Technologies: AWS Console & CLI, Zabbix, Linux, MySQL, Putty
Application/Production Support Engineer
Outwit Bright Startup Solution Pvt. Ltd.
01.2020 - 03.2023
- Created several scripts for managing tracks and checking tablespaces
- Automated backup processes on application servers and tuned database performance
- Developed automation scripts for database management and set crontab entries for job automation
- Monitored thread usage, connection pool usage, CPU, and memory usage, and prepared performance test reports
- Managed Unix/Linux systems, implemented user and group administration, and handled file permissions and ownership
- Deployed WAR files on Tomcat servers and utilized shell scripting for job automation and backup scheduling
- Key Technologies: Linux, MySQL, Shell Scripting, Tomcat
- Tools: Jira, WinSCP
Education
Bachelor of Arts -
CCS University Meerut
Meerut06-2019
Engineering Diploma - Electronics & Communication
BTEUP University
07-2016
Skills
- Tools and Technologies:
Zabbix, Grafana, Kibana (Monitoring and Visualization)
Jenkins (CI/CD Automation)
WinSCP (File Transfer)
MS Excel (Data Analysis and Reporting)
Technical Skills:
Unix/Linux System Architecture
Shell Scripting (Basic)
SQL, Oracle, and MySQL (Database Querying and Management)
Performance Tuning and Optimization
Automation and Process Enhancement
Logs and Monitoring:
Log Analysis using Kibana and Grafana
System and Application Performance Monitoring with Zabbix
Domain Expertise:
Banking Systems
Telecom Networks and Protocols
Timeline
WebOps Engineer
U2opia Mobile Pvt. Ltd.
05.2024 - Current
Incident Support Engineer
U2opia Mobile Pvt. Ltd.
03.2023 - 05.2024
Application/Production Support Engineer
Outwit Bright Startup Solution Pvt. Ltd.
01.2020 - 03.2023
Bachelor of Arts -
CCS University Meerut
Engineering Diploma - Electronics & Communication
BTEUP University
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