Divya Naga Sudha Marella
Chennai
Summary
Approximately 3.6 years of experience in the banking domain. Proficient in managing critical IT applications within a 24-hour timeframe, adept at troubleshooting and resolving issues. Eager to embark on a challenging career and join a forward-thinking organization that offers opportunities for knowledge enhancement.
Overview
4
4
years of professional experience
Work History
Application L1 Support
TATA CONSULTANCY SERVICES
Chennai
12.2021 - Current
- Delivered 24/7 application support achieving 95% service availability.
- Providing basic troubleshooting and guidance to customers in resloving technical issues.
- Have knowledge of monitoring dashboards in multiple environments, and resolving failures on time.
- Responded to end-user support requests and guided people on resolving the issues.
- Worked on incidents and resolved within the SLA.
- On a day-to-day basis, I will be monitoring the reports and dashboards regarding job failures, file availability, etc. and share the overall reports with upstream in a timely manner.
- Monitor the event alerts and notify the concerned team and process the requests from the end-users to L2 support.
- Good exposure in providing support to end users and prioritizing work effectively to ensure that priorities are met.
- Have knowledge on Raising end and resloving the tickets or incidents in the servicenow.
Education
Bachelor of Technology in Computer Science -
KL University
Vijayawada07-2021
Skills
- Application support
- Incident management
- ServiceNow usage
- Technical troubleshooting
- Monitoring dashboards
- Data reporting
- SQL
- LINUX
Timeline
Application L1 Support
TATA CONSULTANCY SERVICES
12.2021 - Current
Bachelor of Technology in Computer Science -
KL University
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