Divyansh Nigam

Handling Hyundai Bluelink premium process to resolve grievances received by Hyundai Customers

• Top Performer in the team
• Work with customers to understand needs and provide excellent service.
• Maintain energy and enthusiasm in fast-paced environment.
• Offer friendly and efficient service to customers, handle challenging situations with ease.
• Actively listen to customers' requests, confirming full understanding before addressing concerns.

• Learnt about logistics operations for FTL, PTL and milk run operation for intercity pick up and delivery Loads.
• Worked on vendor management for hiring vehicles from market for FTL
• Researched and reviewed information in support of daily objectives.

• Connected with end user for ease in dispatch.
• Checked billing process.
• Sorted, organized and maintained files.
• Took meeting notes and compiled paperwork to support department.
• Liaised with clients to assess needs and responded to inquiries.