DIVYANSHU SHROTRIYA
Faridabad
Summary
Results-oriented banking and finance leader with 17 years of experience in car finance, P&L ownership, and team leadership. Recognized for consistently delivering business growth and market share objectives, managing collections across 6,500+ live contracts and INR 400 crore AUM. Skilled in dealer management and wholesale banking solutions, with a strong ability to balance growth, risk, and operational execution.
Overview
18
18
years of professional experience
Work History
Divisional head- Delhi
Mahindra & Mahindra Financial Services Limited
Delhi
10.2022 - Current
- Providing overall leadership & management to strategize and execute business plans to achieve budgets of new car business in Delhi Region covering 15 MMFSL branches.
- Currently leading a team of 70 employees which includes 10 area business managers and 62 executives to drive & achieve business & collections goals of the region.
- Managing collections of mapped live book of approx. 6k live contracts thru in-house collections team and business team members.
- One key aspect is to control the forward flow as per the organizational norms.
- Improving the bottom line by maintaining the NIMS, improving Cross Sell Penetration & direct business penetration and NPA under control.
- Driving & achieving the market share budget of key OEM MSIL in the Delhi region.
- Designing products & schemes as per region and dealer specific requirement which is a key enabler for increasing our market share.
Cluster Manager New car business NCR Region
Kotak Mahindra Prime Ltd.
04.2021 - 10.2022
- Providing overall leadership & management to strategize and operationalize business plans to achieve Business Targets for KMPL new car Business in NCR territory (Noida/ Ghaziabad/Faridabad / Meerut/ East Delhi) along team of 5 Relationship Manager & 35 Sales associates to drive business in above locations.
- Spearheaded strategic and operational planning for sales and marketing, expanding dealer network and driving business development.
- Spearheading P&L activities; impacting organisation profitability through effective strategic and tactical management decisions and new business development.
- Facilitated dealer support programs, audits, training sessions, and target signoffs to enhance dealer performance and engagement.
- Identifying areas for growth and creating product-line roadmaps to help drive adoption of the product, in-depth analysis of key performance indicators.
- Penetrating new business opportunities in unmapped locations and creating footprint; coordinating with verticals like Collections / Credit to get necessary approvals.
- Improving the bottom line by maintaining the Gross Margin / ALR Norms / Product Penetration / Cross Sell Penetration.
- Led staffing, recruiting, training, performance management, and employee development initiatives, approving incentives and overseeing personnel and compensation matters.
Branch Relationship Manager
Kotak Mahindra Bank Ltd.
Faridabad
02.2012 - 08.2014
- Managed relationship with the existing Portfolio of HNI clients.
- Deepened relationships with existing customers by addressing service-related requirements and cross-selling asset and liability products.
- Deepening of relationship with existing customers thru addressing all the service related requirements, cross sell of Asset and liabilities products.
- Qualified for all sales contests and received Best RM Award for two consecutive quarters.
- Acted as an escalation gate; addressed or resolved the customer issues/escalations, which resulted in achieving customer satisfaction.
- Developed healthy business relations with high net-worth clients and ensured high client satisfaction metrics by achieving delivery & service quality norms.
- Established strong business relationship with cross-functional teams and achieved Sales Target.
Relationship Manager, Wealth Management
ICICI Bank Limited
Faridabad
04.2011 - 12.2011
- Managed ICICI bank's relationship with its high net worth clients.
- Rendered sustained investment advisory services to premier clients as per their financial needs.
- Monitored database of High Net Worth Individual (HNI) customers while ensuring adherence to service standards and compliance in collaboration with various stakeholders.
- Managed and maintained a relationship with customers.
- Improved customer service satisfaction; acted as one point contact for all customer requirement.
- Developed a long-standing relationship with all customers.
- Generated new business form existing bank / channel partner's customer base.
Collections Manager, Mortgage Business
ICICI Bank Limited
08.2008 - 03.2011
- Managed NPA portfolio of mortgage products (HL & LAP) focusing on resolution of higher bucket 365+ DPD cases.
- Coordinated with legal cell to initiate proceedings under Sarfaesi Act upon receipt of orders.
- Executed all legal formalities for auction process.
- Completed all legal formalities for Auction process.
Education
MBA -
ICFAI Business School
BengaluruSkills
- Business development
- Strategic planning
- Market analysis
- Financial acumen
- Project management
- Performance management
- People leadership
- Negotiation skills
- Effective communication
Languages
English
Accomplishments
- Winner of MMFSL - MD Club for FY 23-24.
- Achieved the highest incremental market share pan India in FY'24 over FY'23.
Personal Information
Date of Birth: 07/26/82
Executive Profile
English
Languages
English
First Language
Hindi
Proficient
C2
Timeline
Divisional head- Delhi
Mahindra & Mahindra Financial Services Limited
10.2022 - Current
Cluster Manager New car business NCR Region
Kotak Mahindra Prime Ltd.
04.2021 - 10.2022
Branch Relationship Manager
Kotak Mahindra Bank Ltd.
02.2012 - 08.2014
Relationship Manager, Wealth Management
ICICI Bank Limited
04.2011 - 12.2011
Collections Manager, Mortgage Business
ICICI Bank Limited
08.2008 - 03.2011
MBA -
ICFAI Business School