DIYA OKHEDA
GURUGRAM
Summary
Motivated and diligent professional with 7 months of experience as a Business Development Executive and 1.3 years in client relations. Proven track record in developing sales pipelines, facilitating client meetings, contributing to closing sales deals, and building retainerships. Previously worked with FIS, a US bank, as part of the disputes team, resolving disputed transactions and ensuring client satisfaction. Adept at supporting revenue growth initiatives, identifying opportunities, and delivering exceptional customer service. Known for strong interpersonal skills and a collaborative approach to achieving business objectives.
Overview
2
2
years of professional experience
Work History
Business Development Executive
GRROW.AI
GURUGRAM
02.2024 - Current
- Developed and implemented strategies to increase customer base and revenue growth.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
Customer Experience Specialist
FIS
GURUGRAM
08.2022 - 11.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- In addition to my core responsibilities, I provided comprehensive process training to new hires at FIS, ensuring they were well-equipped to handle client disputes and deliver exceptional service.
Education
Bachelor of Arts - English Language And Literature
UNIVERSITY OF DELHI SOL
DELHISkills
- Sales Pipeline Management
- Business Development
- Pipeline Management
- Revenue Generation
- Relationship Building
- Sales Presentations
- Issue Resolution
- Customer Relationship Management
- Relationship building and rapport
Languages
Hindi
First Language
English
Proficient (C2)
C2
Japanese
Beginner (A1)
A1
Timeline
Business Development Executive
GRROW.AI
02.2024 - Current
Customer Experience Specialist
FIS
08.2022 - 11.2023
Bachelor of Arts - English Language And Literature
UNIVERSITY OF DELHI SOL
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