Doman Lal Sahu

- Service Provider Pre qualification Process, and Identifying Key Performance Indicators (KPIs)).

- Do audit process and provide audit report with proper justification.

- Develop specific processes and procedures towards sustainability.

- Ensure that Property management staff provides timely reports to the management.

Ensure all reports, checklists, and statutory compliance adhere at all times.

Ensure timely submission of invoices by the vendors and provisions.

Ensure the necessary training plan is scheduled and train the onsite team

Ensures end-to-end smooth running of station operations for the assigned area/cluster.

Ensures all the operational SOPs are followed and timely audit is conducted.

Monitors Zero Breaches across Regions in terms of shipment closures within defined TAT.

Monitors zero missing shipments in terms of Value & Numbers and also ensures zero fake

updates in the software

Directly responsible for the reduction in cost by monitoring per shipment cost and increase in

productivity by maintaining PDD (Promise Delivery Date)

Responsible for operational budgets (amount allotted to run the DC), cash management and fleet management

Suggests various models for new pin code expansion of new locations/cities across the cluster

and also scouts for facilities for the new DCs

Acts as a people manager and coordinates with HR for FEs’ salaries, other issues & grievances.

Ensures FEs follow proper dress code and maintain their behavior with customers

Takes care of new initiatives like involving 3rd party for the distribution of shipments

wherever there are less number of packages

Monitors security parameters across the region and ensures no unlawful activity occurs

• Maintained customer confidentiality while handling sensitive financial information during debt collection efforts.
• collection officer
• data collection
• loan disbursement

• -Managed daily store operations and inventory.
• store management & manpower management across region

• -Supervised team and ensured on-time order delivery.
• -Handled customer issues and maintained satisfaction.
• Handled LM FM RVP on daily basis
• damage and losses control
• audit and rider Invoice management
• Managed staff workload distribution ensuring optimal coverage during peak periods maintaining high service levels.
• Reduced overhead costs through effective resource allocation and budget management.
• pin-code expansions

• Developed, maintained and utilized diverse client base.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• hub incharge operations
• manpower management

• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• vendor onboarding
• Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
• rider & manpower hiring and training