Dushyant Sachdeva

• Product market activation.
• Product performance analysis.- Roadmap development and tracking, sales metrics, geo-performance

• Developed a predictive churn model for Key Accounts and Mid-Market accounts and proactively address the churn/retention problem
• Innovate and implement practices to improve client onboarding experience and increase product adoption
• Push for API partnerships to improve stickiness
• Implemented new age tools like NPS to gauge client satisfaction levels and areas of improvements

• Consultative resource to help clients achieve their goals.-Maintaining a deep understanding of solutions and products and educates customers about the most relevant features/functionality for their specific business needs.
• Setting up delivery standards & Identify key success metrics in long term deals.
• Proactive retention of customers, Cross-sell and Up-sell
• Steering requirements into efficient framework for new product development.
• Customer advocacy & Drive continued value for customers

• Key Account Management- Handling biggest revenue generating client
• Developing sales plans and preparing strategies to retain, grow, and diversify the relationship
• Resolving problems and ensuring customers receive high quality customer service
• Setting up delivery standards & drive product enhancements guided by market and client requirements
• Build trust and value with existing clients, foster innovation, act as a solution provider, solve problems creatively.

• Program management of multiple B2G client(NSDC, MSDE, SSC's etc.) projects- Responsible to plan, organize and execute Certifications & Assessments drives.
• Delivered 30k-1L assessments per month for 15+ clients on an average.

• Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
• Gathered requirements for ongoing projects and organized details for management use.
• Organized, distributed and tracked project documents.
• Relayed updates to senior team members and clients.

Business Operations