D varun kumar Rao
Operations, account handling and P&L
Gurgaon,HR
Summary
With a results-oriented approach, I thrived at Batterysmart, leading a team across 7 cities and achieving revenue generation of ₹4.5 crore. Over my nine years of experience, I have excelled in business development and team management, significantly improving partner relationships and profitability. I possess strong analytical skills and a talent for strategic planning.
Overview
9
9
years of professional experience
Work History
AGM City Operations
Batterysmart
09.2021 - Current
- Effectively manage daily operations, including wallet collections, fraudulence control, partner escalations, and promote upselling of additional infrastructure.
- Responsible for comprehensive business management of franchise partners, including planning and monitoring using app data and dashboards, and conducting reviews and feedback sessions with franchise partners.
- Manage a team of 28 KAMs across 7 cities in U.P. East region.
- Ensure revenue generation of ₹4.5 crore from a network of 450 franchise partners by implementing strategic initiatives and performance monitoring. This involves fostering strong relationships with partners, optimizing their sales efforts, and providing support and resources to maximize their potential.
- Prepare, track, and ensure demand generation through our team and partner channels in alignment with the sales plan.
- Oversee regular quality control and maintenance of existing stations.
- Ensure channel hygiene by monitoring franchise P&L and regularly identifying and eliminating underperforming or non-serious franchises.
- Develop data-driven action plans to address issues such as service delays and non-compliance at partner locations.
Area Business Manager
ORAVEL Stays Pvt. Ltd (OYO ROOMS)
07.2018 - 12.2020
- Ensure timely resolution of complaints to minimize escalations.
- Monitor the reconciliation process and validate all pending requests for further action.
- Analyze the denial ratio to ensure compliance with TAT (Turnaround Time) processes.
- Conduct monthly compliance meetings according to established guidelines.
- Provide timely training for executives and rotate work duties among property managers.
- Maintain Net Promoter Scores.
- Promote cross-selling of value-added services.
- Mentor executives and staff on performance, conducting joint calls and visits for complaint resolution.
- Monitor break-even points, costs, budgets, and profitability.
- Acted as the single point of contact for owner and customer service quality issues.
- Monitored revenue leakage and generation models while developing lead strategies.
Manager - Store Operations
MCDONALD’S INDIA
07.2015 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed the inventory system, sales development, and gross profit projections for the restaurant. Provided training to the management team.
- Oversaw daily operations, including labor hour management, quality control, service standards, and cleanliness of the restaurant, while ensuring compliance with food safety regulations.
- Controlled food cost percentage (FCC) and completion of summary sheet.
Education
MBA - Operations Management
Shubharti University
Meerut, India 04.2001 -
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management Lucknow
Lucknow, India 04.2001 -
Intermediate - Commerce
Rajghat Besant School
Varanasi, India 04.2001 -
Skills
Business Development
Customer Relationship Management
Inventory Management
P&L and Profit Maximization
Maintaining Profitability & Amicable relationship
Contract & Deal Negotiation
Account management
Team management
Growth & strategy planning
Analytical proficiency
Project Management
Accomplishments
- Awarded with customer success champ award in 2023 & Outstanding Mentor award 2024.
- Received the Best ABM Award for the quarter (April-June) 2019 at OYO Hub Lucknow.
- Awarded Manager of the Quarter thrice: (January-March) and (October-December) in 2016, as well as (October-December) in 2017, for demonstrating exemplary leadership practices at McDonald's.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Travelling
Passionate about exploring diverse cultures and environments, I have traveled extensively domestically. My travels have enhanced my adaptability, communication skills, and cultural awareness, allowing me to navigate new situations and connect with people from various backgrounds. This experience has enriched my perspective and contributed to my personal and professional growth.
Timeline
AGM City Operations
Batterysmart
09.2021 - Current
Area Business Manager
ORAVEL Stays Pvt. Ltd (OYO ROOMS)
07.2018 - 12.2020
Manager - Store Operations
MCDONALD’S INDIA
07.2015 - 06.2018
MBA - Operations Management
Shubharti University
04.2001 -
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management Lucknow
04.2001 -
Intermediate - Commerce
Rajghat Besant School
04.2001 -