DVS SAI PRASHANTH
Hyderabad
Summary
Strategic Service Operations Lead with expertise in managing regional service delivery, projects, revenues and technical support within the HVAC industry. Skilled in leading teams, optimizing operations, and driving business growth through service excellence and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Service Operations Lead - AP & TG
Carrier Airconditioning & Refrigeration Limited
Hyderabad
07.2020 - Current
- Additional responsibility taken over for Branch Service Delivery & Revenue along with Projects for AP & TG regions
- Handling day to day Activities of Service Delivery including National Accounts Business for the region
- Technical Support (VRF/Central Controllers & Other Products) to Channels & team of 5 Engineers working for Service Delivery.
- Channels Claims Monitoring & Approvals - Spare Parts/One Time Repairs/Warranty Commissions.
- Regular Meeting of Customers including National Acount State/Regional heads & discussion on Revnue & Service performances.
- Team Management & Work delegation among 7 People.
- Reviewing of TAT & PM Activities & Revenue Target monthly.
- Ensuring montly target achievement on the committed Numbers.
- MSL for branch - Spare Parts Management.
- Training to Technicians on Job Safety & Technical Front
- Expansion plan of Channel Network wherever needed in Rural Upcountries.
Senior Engineer - VRF Projects
Carrier Airconditioning & Refrigeration Limited
Hyderabad
09.2016 - 07.2020
- Toshiba and Carrier VRF Projects management for AP & TG Regions.
- Design & Drawings check and approvals for VRF Jobs
- Toshiba and Carrier VRF Technical Support to sales team and Channel Partners
- Close monitoring of large sized jobs without any single escalations from clients
- Supporting in Commissioning activity of VRF system after completion of project by Dealer team
- Expertise in VRF Controllers commissioning
- Handing over of Jobs after commissioning to clients and as well to internal service team
- Support to Service team on troubleshooting on critical complaints.
Service Engineer
Daikin Airconditioning India Pvt Ltd.
Hyderabad
09.2013 - 08.2016
- After Sales Service delivery for TG region
- Day to Day complaints monitoring of the Dealers Mapped & Handled across Telangana Region.
- Technical support to Dealer Engineers/Technicians on major complaints.
- Dealer monitoring and their claims processes.
- Monitored Specialised Product - VRV's Major complaints for the Branch.
- Revenue Business (AMC/Spares Billing/ One Time Repair jobs) generation.
- Handling exclusively Central Monitoring Controllers & BMS Commissionings.
- Worked as SPOC from company side for Service Delivery for the L&T HMRL project Stage 1 & Stage 2 Partially VRV AC commissioning and BMS integration & Handing over with RFI's. Recieved good recognition of customer.
- Critical VRV Complaints were handled innovatively.
Industrial Trainee
ROCKWELL Refrigeration Industry
11.2012 - 04.2013
- 6 Months Industrial Training (in Diploma 5th Semester) in Transformer Testing and Calibration of instruments in precision Refrigerators.
Education
Diploma - Mechanical Engineering
JAWAHARLAL NEHRU GOVT POLYTECHNIC
HyderabadPROGE CAD -
STATE BOARD OF TECHNICAL EDUCATION & TRAINING (TG)
HyderabadSSC -
ST. LITTLE THERESAS HIGH SCHOOL
HyderabadSkills
- PROGE CAD Designing
- Windows MS Office
- Adobe Photoshop
- Internet Concepts
- Communication skills
- Team leadership
Languages
Telugu
Proficient
C2
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Service Operations Lead - AP & TG
Carrier Airconditioning & Refrigeration Limited
07.2020 - Current
Senior Engineer - VRF Projects
Carrier Airconditioning & Refrigeration Limited
09.2016 - 07.2020
Service Engineer
Daikin Airconditioning India Pvt Ltd.
09.2013 - 08.2016
Industrial Trainee
ROCKWELL Refrigeration Industry
11.2012 - 04.2013
Diploma - Mechanical Engineering
JAWAHARLAL NEHRU GOVT POLYTECHNIC
PROGE CAD -
STATE BOARD OF TECHNICAL EDUCATION & TRAINING (TG)
SSC -
ST. LITTLE THERESAS HIGH SCHOOL