Goal-oriented professional with 18 years of extensive experience in Telecom, Enterprise SAAS & IT Customer Success, Account Management, Presales, Digital Experience, Market Insights with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Hi, I’m
DWIPAN ROY
Customer Success/Account Management/Pre-sales
Bengaluru
Summary
Overview
17
years of professional experience
7
Certification
Work History
Tayana Mobility Technologies Pvt. LtdBengaluru
Sales Manager
12.2022 - Current
Job overview
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Closed lucrative sales deals of value $ 700K using strong negotiation and persuasion skills.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Established and cultivated solid business relationships with new or existing customers.
Eywa Media Innovations Pvt. LtdBengaluru
Senior Director – Customer Success
01.2020 - 12.2022
Job overview
- Adjudged for developing SAAS products(CDP), which enables digital transformation for B2B, B2C and D2C and Telco brands by collecting and unifying first-party customer data from multiple sources to build single, coherent, complete 360 deg view of each customer's journey using Artificial Intelligence(AI) and Machine Learning(ML).
- Managed multiple client accounts starting business value of 60K USD and expanding it up to 1.2 million USD via product development and cross sales
- It then makes that data available to marketers to create targeted and personalized marketing campaigns which promote CLV, reducing CAC, high customer retention, cross sales and up sales
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in team environment.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated strong organizational and time management skills while managing multiple projects
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Ericsson India Pvt. LtdGurgaon
Network Specialist
08.2015 - 12.2019
Job overview
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Niger (Africa): Quality of Service audit Recommendation and implementation for 3G network
- Telco RAN, Transport & Core network products and services
- Bangladesh: Transport and IT Quality of Service audit and recommendation for ROBI- 3G/4G network Telco RAN, Transport & Core network products and services
- Zambia (Africa): Quality of Service audit and recommendation for 3G & 4G network product and services
- Identified and converted network problems into opportunities as ADD ON sales of value USD 340K for RAN & Transport network products.
- Actively participated in knowledge sharing activities
- Ensured effective development of service proposals
- Facilitating transition processes, such as software upgrade and changing customer service requests
- Presentations and participate in technical discussions with customers
- Supported operation team for day-to-day activities and problem analysis
- Engaged in planning of IP based transport network for 5G/4G/3G/2G network
- Analyzed customer technology, define business requirements & participate in risk analysis
- Contributed towards: Network design preparation, Audit, Optimization and Migration.
Infosys LimitedPune
Lead Consultant
03.2015 - 08.2015
Job overview
- Key Customer Managed: Telstra
- Developed program schedules and monitored milestones, managing service flow to guide service orders to correct and timely completion.
- Managed over 20 projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
Tech Mahindra LimitedPune
Network Manager
09.2014 - 02.2015
Job overview
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Directed acquisition, installation and testing of network hardware.
- Secured and connected private networks at multiple sites across interstate corporate WAN.
- Managed aspects of network operations center (NOC) operations.
Ericsson Global India Private LimitedKolkata
Senior Engineer
04.2009 - 09.2014
Job overview
ZTE India Private LimitedBhubaneshwar
BSC Engineer
12.2008 - 04.2009
Job overview
Nokia Siemens NetworksKolkata
BSS Engineer
12.2005 - 12.2008
Job overview
Education
Periyar UniversityMuthayammal Engineering College
B.E from Electronics andCommunication Engineering
University Overview
GPA: 70.81
Skills
- Pre sales to Customer Success
- Sales & Revenue Expansion
- Strategic Alliances & Partnerships
- Team Building & Leadership
- Sharepoint, MS office, JIRA, FIGMA
- SQL, Tableau, CRM, CDP, Google
- Attention-to-Detail
- National accounts management
- Business development and planning
- Vendor management
- Analytical problem solver
- Market Intelligence
- Key Account Management
Accomplishments
Accomplishments
- ACE award twice from Ericsson for meeting extra miles towards customer deliveries.
- Awarded by Customer(AIRTEL) for performance towards managed services deliveries.
- Awarded by Customer(VODAFONE) for timely project delivery.
Certification
- Certified Scrum Product Owner (CSPO)
Project Management Professional (PMP)
Business Strategy & Operations
Digital Transformation
Cloud Computing with AWS
5G For All
Advanced Six Sigma Yellow Belt
Affiliations
Affiliations
- Project Management Institute
Timeline
Sales Manager
Tayana Mobility Technologies Pvt. Ltd
12.2022 - Current
Senior Director – Customer Success
Eywa Media Innovations Pvt. Ltd
01.2020 - 12.2022
Network Specialist
Ericsson India Pvt. Ltd
08.2015 - 12.2019
Lead Consultant
Infosys Limited
03.2015 - 08.2015
Network Manager
Tech Mahindra Limited
09.2014 - 02.2015
Senior Engineer
Ericsson Global India Private Limited
04.2009 - 09.2014
BSC Engineer
ZTE India Private Limited
12.2008 - 04.2009
BSS Engineer
Nokia Siemens Networks
12.2005 - 12.2008
Periyar University
B.E from Electronics andCommunication Engineering
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