DYLAN ANTONY DANIELS
Chennai
Summary
Dynamic operations leader with a proven track record at Ozone Group, excelling in process improvement and strategic partnerships. Adept at driving efficiency and mentoring teams to achieve organizational goals. Skilled in budgeting and crisis management, consistently enhancing client experience and operational frameworks for sustained growth.
Overview
19
19
years of professional experience
Work History
Assistant General Manager – CRM & Administration
Ozone Group
08.2021 - Current
- Lead cross-functional operations across HR, IT, Accounting, and Administration.
- Drive efficiency, cost optimization, and process improvements through structured planning.
- Oversee compliance, reporting, and financial stewardship across business units.
- Support executive leadership in building scalable systems and operational frameworks.
- Mentor teams to achieve performance, service excellence, and organizational goals.
- Approve project plans, budgets, and monitor execution for timely delivery.
Manager – Network & Expansion
VB Health Solutions
04.2017 - 07.2021
- Built strategic partnerships with corporates, embassies, hospitals, insurers, and global partners.
- Increased referrals, revenue, and international patient engagement.
- Strengthened customer satisfaction through consistent communication and service excellence.
- Co-developed annual marketing plans and managed high-value accounts.
- Expanded overseas business and executed promotional events.
Head of Operations & Business Development
City & Kent Group of Companies
05.2014 - 02.2016
- Directed operations across marketing, sales, and client service.
- Surpassed national sales targets and secured multi-year corporate contracts.
- Designed business strategies, marketing plans, and territory expansion initiatives.
- Strengthened client relationships and resolved escalations.
- Managed budgets, ensured safety compliance, and trained cross-functional teams.
Food & Beverage Outlet Manager
The Westin Chennai, Velachery
11.2012 - 03.2014
- Managed daily bar and beverage operations with a team of 30 staff.
- Oversaw budgeting, payroll, inventory, and cost control.
- Executed themed events and collaborated on marketing initiatives.
- Supported restaurant and banquet operations while maintaining brand standards.
Food & Beverage Executive
Courtyard by Marriott, Chennai
03.2010 - 05.2012
- Managed bar operations, inventory, and cost control.
- Ensured compliance with Marriott safety and service standards.
- Supported themed events, entertainment programs, and weekly operations meetings.
Lead Associate
Courtyard by Marriott, Chennai
09.2008 - 03.2010
- Delivered premium guest service in fine dining environments.
- Assisted with menu planning, costing, and purchasing.
- Maintained high service standards and anticipated guest needs.
Head Bartender
The Leela Palace, Bangalore
06.2007 - 03.2008
- Managed bar stock, requisitions, and outlet maintenance.
- Promoted hotel services through upselling and guest engagement.
- Crafted cocktails and ensured a safe, hygienic work environment.
Education
Bachelor of Business Administration -
Madras University
ChennaiDiploma in Hotel Management & Catering Technology -
The Hotel Academy
ChennaiSkills
- Administration & Corporate Operations
- Head of Operations
- Multi-Unit Leadership
- Customer Support
- Client Experience
- Facility Management
- Office Management
- Key Account Management
- Relationship Management
- Budgeting
- Forecasting
- Cost Control
- Team Leadership
- Coaching
- Training
- Operational Planning
- Execution
- Process Improvement
- SOP Development
- Strategic Partnerships
- Networking
- Business Development
- Expansion
- Problem-Solving
- Crisis Management
Career Transition Statement
Moved from hospitality to the corporate sector to pursue: Structured career progression and broader leadership opportunities Exposure to strategic planning, stakeholder management, and financial operations Cross-industry skills transferable across geographies Better long-term compensation growth and benefits Opportunities to lead larger teams and manage scalable systems This transition has strengthened capabilities in operations, administration, customer experience, and strategic management, enabling contribution at a higher organizational level.
Timeline
Assistant General Manager – CRM & Administration
Ozone Group
08.2021 - Current
Manager – Network & Expansion
VB Health Solutions
04.2017 - 07.2021
Head of Operations & Business Development
City & Kent Group of Companies
05.2014 - 02.2016
Food & Beverage Outlet Manager
The Westin Chennai, Velachery
11.2012 - 03.2014
Food & Beverage Executive
Courtyard by Marriott, Chennai
03.2010 - 05.2012
Lead Associate
Courtyard by Marriott, Chennai
09.2008 - 03.2010
Head Bartender
The Leela Palace, Bangalore
06.2007 - 03.2008
Bachelor of Business Administration -
Madras University
Diploma in Hotel Management & Catering Technology -
The Hotel Academy