E RAVITEJA

ROLES AND RESPONSIBILITIES:

• Reviewing all escalation policies and providing latest updates to team members and following the client given operations manual.
• Managed daily queues and responsible for maintaining Dashboard and FTE report.
• Work allocation.
• Expert in training and quality management.
• Responsible for handling reports on daily, weekly and monthly basis.
• Contacting to client for any missing or mismatched details for policy.
• Issuance of the policy after finalization of Quote by Underwriter.
• Involves complete Analysis of Insurance and Updating insured policies, assisted all associates to solve their queries through floor support.
• Able to capture high level workflow requirements.
• Conducting process knowledge test and preparing CAPA.
• And also pre-check of file like verifying there AML certification then we have to check their EFT and VOID and LIVE check for money transactions in Citrix and we will do background verification.

CLIENT SERVICING:

• Adhering to Service Level Agreement (SLA) delivery and customer compliances in operations & business continuity.
• Ensuring continuous interaction with onshore QA to make sure that area of concern can be worked upon for improved service levels.
• Ensuring compliance check for team internally, managing escalation mail box and client data requirements.
• Handling client mails on daily basis and client calls on weekly and monthly basis.
• Expert in training and quality management.

ACHIEVEMENTS:

• I was promoted to Senior Process Executive within a span of one and half year.
• Received client award, spot light for best performance.
• Received Unicorn award 2 times in the year of 2018 for my contribution of high process volume with 100% quality.
• Was considered as strong performer in team.