EKANSH MAURYA
New Delhi
Summary
Dynamic and results-driven professional with extensive experience at Baxter International Inc., specializing in process enhancement, project management, and operational optimization. Proven ability to leverage advanced expertise in MS Excel and ServiceNow to streamline workflows, improve efficiency, and deliver measurable business outcomes. Adept at cultivating and maintaining strong stakeholder relationships, fostering collaboration, and aligning initiatives with organizational objectives. Consistently surpassed sales targets through strategic planning, data-driven decision-making, and a customer-focused approach, driving organizational growth, and achieving sustained success. Recognized for a proactive mindset, exceptional problem-solving skills, and the ability to deliver results in fast-paced, high-pressure environments.
Overview
5
5
years of professional experience
Work History
Analyst
Baxter International Inc
Gurgaon
5 2023 - Current
- Provided comprehensive administration and support for Learning Management Systems (LMS), ensuring availability and functionality across diverse programs.
- Managed user tickets on a first-come, first-served (FCFS) basis using ServiceNow, delivering prompt and efficient resolution to user inquiries.
- Delivered high standards of customer service to diverse stakeholders, including new hires, program managers, recruiters, and other program stakeholders, ensuring smooth onboarding and program execution.
- Designed and developed new LMS reports, and enhanced existing reports (Custom Reports and Reporting 2.0) to meet evolving organizational needs.
- Proficient in utilizing tools such as Data Load Wizard, Express Class, Edge platforms, and the Training Removal Tool to manage and streamline LMS operations.
- Administered user profiles by managing due dates, exemptions, display language preferences, training removal, and general account information with precision and accuracy.
- Directed small- to medium-scale projects, providing strategic oversight, and driving successful outcomes.
- Designed and facilitated annual employee training programs, contributing to professional development and organizational growth.
- Implemented a standardized global process for course scheduling, communication, material preparation, follow-up, and reporting, enhancing consistency and operational efficiency.
- Collaborated with management to operationalize new programs, ensuring alignment with best practices, and continuously refining processes to meet organizational goals.
Vendor Solutions Engineer
ǪuatrroBSS
Gurgaon
12.2022 - 05.2023
- Delivered exceptional technical support to B2B clients, addressing and resolving software, technological product, and service-related inquiries.
- Effectively managed and resolved incoming support requests through email and ticketing systems, ensuring prompt and accurate responses to customer queries.
- Collaborated with clients to troubleshoot and resolve issues at a functional level, maintaining high levels of customer satisfaction.
- Prepared detailed and accurate email quotations for clients, including pricing for hardware, software, and licensing products, utilizing SAP and CIS systems.
- Maintained a thorough understanding of company products and services to deliver tailored solutions aligned with client needs and requirements.
Associate Sales
Policybazaar.com
New Delhi, Indian
09.2019 - 11.2022
- Drove business growth by actively promoting and selling insurance policies to individual and corporate customers, contributing to the organization's revenue goals.
- Identified and targeted potential customers through strategic prospecting and lead generation efforts, converting qualified leads into successful sales.
- Consistently achieved and exceeded monthly sales targets, demonstrating strong performance, and commitment to organizational objectives.
Education
Bachelor of Arts -
Delhi University
New Delhi, IndiaDiploma: Electronics And Communication Engineering -
Baba Saheb Ambedkar Institute of Technology &Management
Delhi, DelhiIntermediate -
Co-Ed, Sarvodaya, Govt. Co-Ed, Sarvodaya – Vidyalaya
Skills
- Process Enhancement
- Project Management
- Microsoft office
- MS Excel
- Outlook
- ServiceNow
- Cornerstone
- Problem Solving
- Multitasking
- Attention to Detail
- Team Building
- Effective communication
Timeline
Vendor Solutions Engineer
ǪuatrroBSS
12.2022 - 05.2023
Associate Sales
Policybazaar.com
09.2019 - 11.2022
Analyst
Baxter International Inc
5 2023 - Current
Bachelor of Arts -
Delhi University
Diploma: Electronics And Communication Engineering -
Baba Saheb Ambedkar Institute of Technology &Management
Intermediate -
Co-Ed, Sarvodaya, Govt. Co-Ed, Sarvodaya – Vidyalaya
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