Elavarasan Venugopal

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Handles Corporate, Retails,OTA's and Leisure market for entire Tamil Nadu.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Handling Tier2 & Tier3 city's (TRZ,CJB,Salem,Erodu,Thanjavur,Karur,Chennai,Pondy cherry,Vellore)

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Responsible for contracting, servicing and relationship management of existing retail accounts signed with

GoAir and new accounts which will be signed in future

• Prepares daily report of all the Retail & Corporate activities

• Handled Entire TN & IXZ market for 7 Years.

•Responsible for contracting, servicing and relationship management of existing retail accounts signed with GoAir

and new accounts which will be signed in future

•Responsible for the achievement of retail Channel targets of Sales, Flown Revenue and Cash Collection from the

retail Sales channel in the city.

•Responsible for implementing the best practices for Retail Sales in his portfolio

•Responsible for continuously reducing the overall cost of sales for the Retail channel year on year

•Develops market intelligence on the Retail market in the city.

•Develops regular reports of Retail performance.

•Prepares daily report of all the Retail Sales activities

•Prepares weekly plan of all the Retail Sales activities needed to improve performance

•Prepares for weekly review of the Retail Sales performance in the city

•Responsible for the development of a good Retail product in the city

▪ Meet Clients regularly, build the relationship and support to improve their productivity.

▪ To give continuous support to the client with tools such as Technical Team and Customer Service Department.

▪ Calculate the commercials and fix the incentive slab for clients accordingly.

▪ Organise meetings within Clients to form Consortium and increase the productivity.

▪ Conduct daily meets, get the report of the previous day’s work and to check if any work left unfinished.

▪ To maintain the existing Clients and to extend Business by wining the competitor accounts (Clients).

▪ Solve challenges through innovative ideas and create excellent environment to nurture Clients.

▪ Conduct Business Meet with Clients and share Business Development Ideas.

▪ Coordinating with Portal developing concerns for clients to get the product launched on time.

▪ Auditing the Etihad Cargo and calculate the inbound materials

▪ Verify inbound Original Equipment code with Documents

▪ Work with RAPID and BSP- Billing and Settlement Plan.

▪ Worked in Crystal Cargo Account Maintenance Process.

Responsibilities:

▪ Issuing Boarding Pass & handling passengers on day to day basis at the check in counter.

▪ Handling Baggage Makeup Area and Ramp at the airport