Cooking
Elavarasi Senthil
Bussiness process Lead
Puducherry
Summary
Business process professional with strong focus on optimizing workflows and driving operational efficiency. Skilled in process improvement, and team management . Detail-oriented individual with exceptional communication and project management skills.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Bussiness Process Lead
Tata Consultancy Service
11.2020 - 05.2025
- Leading a team of process associates, providing guidance, training, and support to ensure high performance and adherence to quality standards.
- Working For BANK OF MONTREAL Canada for the last 4.5 years
- Experienced in Handling Verifying & approving loan funds for lease financing & Has been part of Quality check team and received customers appreciation for completing high number of cases with 100% accuracy
- Has Knowledge in serval applications like Datascan, LOANIQ ,E-drive,Livelink,ServiceNow
- Assigning tasks, client assignments based on each team member’s skill set and workload capabilities.
- Maintaining quality standards and conducting frequent quality audits to identify improvement areas and provide feedback to associates
- Primary person in monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
Education
Master of Arts - French Language And Literature
Kanchimamunivar College For Post Graduate Studies
Puducherry, India 04.2001 -
Bachelor of Arts - French Language And Literature
Baradidasan Women's College
Puducherry, India 04.2001 -
Higher Secondary
Immaculate Girls Hr Secondary School
Puducherry, India03-2015
High School
Immaculate Girls Hr Secondary School
Puducherry, India03-2013
Skills
Multitasking Abilities
Interests
Photography
Music
Certification
Delf A2
Achievements & Awards
Armor Award
Star of the Month
On Spot Team award
Timeline
Bussiness Process Lead
Tata Consultancy Service
11.2020 - 05.2025
Master of Arts - French Language And Literature
Kanchimamunivar College For Post Graduate Studies
04.2001 -
Bachelor of Arts - French Language And Literature
Baradidasan Women's College
04.2001 -
Higher Secondary
Immaculate Girls Hr Secondary School
High School
Immaculate Girls Hr Secondary School
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