ERANNA M S

· Performed banking, business administration and financial tasks to guarantee five-star service for clients.

· Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Implemented quality control measures to ensure consistent product excellence, resulting in increased customer satisfaction rates.
• Reduced operational risks by establishing robust compliance procedures across all departments within the organization.
• Closed performance gaps by analyzing data insights and implementing targeted interventions for continuous improvement efforts.

• Improved branch performance by streamlining operations and implementing efficient processes.
• Led the team to achieve exceptional customer satisfaction ratings through personalized service and attention to detail.
• Increased branch revenue by identifying cross-selling opportunities and promoting additional products and services.
• Developed a high-performing team through effective recruitment, training, and mentoring strategies.

• Achieved operational excellence by streamlining processes and implementing best practices.
• Increased customer satisfaction with timely project deliveries and seamless communication.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.

• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.