Venkataramani V.N.
Banker
Coimbatore-
Summary
Dynamic banker with a proven track record at Karur Vysya Bank Limited, excelling in customer service and regulatory compliance. Enhanced profitability through strategic cross-selling and mentored junior staff, fostering a culture of growth. Skilled in relationship management, I consistently exceeded sales targets while ensuring a secure banking environment.
Overview
38
38
years of professional experience
5
5
Languages
Work History
Chief Manager
Karur Vysya Bank Limited
04.2010 - 03.2019
- Directed marketing efforts leading to increased brand awareness and a growing customer base.
- Managed a team of professionals to achieve organizational goals and maintain high productivity levels.
- Implemented effective training programs to enhance employee skills and improve overall job satisfaction.
- Monitored competitor activity closely, using insights to devise strategies for maintaining a competitive edge in the industry.
- Managed the whole pressure of cash management during demonetization for the entire Kolkata Division.
- As DOO, I could initiate a lot of measures for old recoveries and manage the slippage of NPAs. I took steps to dispose of cash with other banks.
Banker
Karur Vysya Bank Limited
10.1980 - 03.2019
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Initiated cross-selling strategy that significantly increased uptake of additional banking products and services.
- Mentored junior bankers, enhancing their skills in customer service and financial analysis for career progression.
- Conducted thorough risk assessments for loan applications, significantly reducing bank's exposure to bad debts.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Enhanced compliance with banking regulations by conducting regular audits and training sessions for staff, ensuring adherence and reducing legal risks.
Senior Manager
Karur Vysya Bank Limited
04.2007 - 04.2010
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Converted the branch into a profit-making entity in the very first year.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Mentored junior staff members for skill development and career progression within the organization.
Manager
Karur Vysya Bank Limited
04.2003 - 03.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Have the distinction of opening three branches in the same city and making the branches profit-making within one year.
Assistant Manager
Karur Vysya Bank Limited
05.1995 - 03.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Commerce - Commerce
St Xaviers College
Kolkata, India 04.2001 -
Skills
Customer service
Consumer banking
Bank sales
Relationship management
Relationship building
Operational risk
Regulatory compliance
Creative thinking
Branch operations
Self-motivated nature
Customer relationship management
Team collaboration
Timeline
Chief Manager
Karur Vysya Bank Limited
04.2010 - 03.2019
Senior Manager
Karur Vysya Bank Limited
04.2007 - 04.2010
Manager
Karur Vysya Bank Limited
04.2003 - 03.2007
Bachelor of Commerce - Commerce
St Xaviers College
04.2001 -
Assistant Manager
Karur Vysya Bank Limited
05.1995 - 03.2003
Banker
Karur Vysya Bank Limited
10.1980 - 03.2019