Eshaa Krishna Kumar Mehta

1. Sales and Business Development

· Achieved consistent 20–25% quarter-over-quarter sales growth, exceeding company benchmarks.

· Actively identified and converted high-potential leads through networking, client referrals, and targeted outreach.

· Maintained and nurtured long-term relationships with key customers, leading to repeat business and referrals.

· Specialised in the sales of premium appliance brands including:

o Miele (Germany) – Officially available in our stores across Tamil Nadu

o Bosch, Siemens, ASKO, Falmec, and Gaggenau

· Consistently achieved appliance sales targets for all premium brands, with 100% target achievement to date for Miele across Tamil Nadu.

2. Operations and Logistics

· Coordinated seamlessly with in-house design, production, and installation teams to ensure timely and high-quality project execution.

· Oversaw inventory management, procurement, and supply chain logistics, ensuring minimal delays and optimized stock levels.

· Ensured on-time delivery and professional installation of modular kitchens, enhancing client satisfaction

3. Customer Service and Support

• Delivered exceptional customer service across all project phases – from initial consultation to after-sales support.
• Promptly addressed customer concerns, achieving a high customer satisfaction rate and positive feedback.
• Maintained detailed records of customer communications, sales activities, and service history.

4. Reporting and Analysis

• Regularly tracked and reported on key performance metrics including:
• Provide regular sales reports and insights to management.

• Respond to customer inquiries and provide comprehensive information about Scavolini and KITSER Modular Kitchen products and services.
• Assist customers in the ordering process, ensuring accurate documentation and coordinating with internal teams for timely delivery.
• Collaborate with design and installation teams to facilitate smooth project execution, keeping customers informed throughout
• Build and maintain strong customer relationships, identify opportunities for upselling, and collaborate on promotional activities.

• Coordinated event logistics, managing setup and breakdown for various functions, including weddings and corporate events, resulting in a 25% improvement in overall event efficiency.
• Assisted in organizing and executing high-profile events with attendance ranging from 100 to 500 guests, ensuring seamless operations and exceeding client expectations.
• Delivered exceptional customer service, consistently exceeding guest satisfaction targets by maintaining a 95% positive feedback rating

• Collected and analyzed production, sales, and inventory data to identify trends, variances, and opportunities for cost reduction.
• Assisted in developing dashboards and regular performance reports using Excel
• Participated in cross-functional meetings to identify and document business process improvements.