Eshani Mitra

• Spearhead end-to-end HR delivery for 800+ associates across finance and CMI domains, covering the full employee lifecycle.
• Reduced attrition through proactive retention planning, targeted engagement interventions, and performance tracking
• Partnered with business leaders to successfully drive “Return to Office” strategy improving in-office attendance.
• Played a pivotal role in streamlining ESIC card disbursement process for eligible employees, enhancing benefits access.
• Managed legal and disciplinary proceedings including POSH, PIP etc. cases with empathy and process integrity.
• Created executive-level HR reports, leadership decks, and data analytics for national and location reviews.
• Enhanced resource deployment efficiency by strategically managing workforce planning, thereby reducing bench time and improving operational utilization across teams.
• Partnered with the Talent Development team to design and deliver targeted training programs for associates in Kolkata, fostering continuous learning and career progression.
• Actively participated in leadership grooming initiatives, completing 30+ sessions under the "Team Leaders Grooming Program" to build team management and people leadership capabilities. Also contributed to high-impact CSR planning and execution, increasing employee engagement and community involvement.
• Conducted “Attrition Prediction Analysis” to enable data-backed retention strategies.
• Supported mass recruitment drives, mentoring interview panelists and managing virtual & in-person assessments.
• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.

Transitioned into a leadership role to manage team performance, guide new joiners, and ensure high operational standards.

Delivered consistent high-quality service. Developed operational insights through data analytics and collaborated with cross-functional teams for process improvement.

Handled client escalations, improved customer satisfaction, and documented internal process best practices.