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Shipping & Logistics Operations / Customer Care- Executive Level -Mumbai- Gbsi- Evergreen

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Motivated and adaptable professional with 3.5+ years of experience in customer-facing and operational roles. Aiming to join a growth-oriented organization where I can apply my skills, expand my knowledge, and contribute to business success. Passionate about continuous learning, teamwork, and delivering impactful results that support both individual development and organizational goals.

Dynamic Customer Care Executive with a proven track record at Granite Logistics Pvt Ltd, excelling in conflict resolution and customer service. Adept at optimizing processes and enhancing customer satisfaction, I leverage strong communication skills and CRM software proficiency to drive performance improvements and foster team collaboration.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.

 A Highly dynamic, skilled and result-oriented professional with commitment to customer and client service. Seeking a position where I can utilize my skill and professional strength in a renowned organization.  Knowledgeable [Subject matter expert] with proven track record in delivering high-quality customer service and resolving client issues effectively. Demonstrated ability to enhance customer satisfaction and loyalty through proactive communication and problem-solving. Skilled in managing customer relationships and utilizing CRM tools to streamline processes.  Personable Customer Service Executive offering over 8 years of experience. Willing to go extra mile and treat customers with high levels of respect for best-in-class service. Dedicated to reliability, resourcefulness and efficiency.  Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. 

Dynamic Customer Care Executive with a proven track record at Digitide, excelling in customer engagement and retention. Skilled in CRM software and problem-solving, I effectively resolved inquiries, enhancing satisfaction and loyalty. My strong communication abilities and commitment to quality ensure exceptional service delivery in fast-paced environments.

Dynamic Customer Care Executive with a proven track record at DKSH Singapore, excelling in complaint handling and customer support. Enhanced client satisfaction through proactive issue resolution and effective communication. Proficient in CRM software, I consistently improved service quality, fostering strong customer relationships and contributing to significant client retention.
Professional with strong background in customer care, adept at driving impactful results. Skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and retention. Focused on team collaboration and adaptable to changing needs, consistently delivering reliable outcomes in high-paced environment.
Experienced with handling customer inquiries and complaints efficiently to ensure satisfaction. Utilizes CRM tools to track and manage customer interactions seamlessly. Strong understanding of team collaboration and adaptability to meet dynamic service requirements.

Esther Grace Vijesh

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Customer Care Executive

Administrative Trainee

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High School Diploma -

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Administrative Trainee

Customer Care Executive

High School Diploma -

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