FAHD SAYED
Customer Service Associate
Pune
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Business Development Executive
Prolead Cycle Marketing Pvt.Ltd
06.2023 - 04.2025
- Utilized data-driven insights to refine targeting strategies, increasing qualified leads generated.
- Developed targeted campaigns for optimal lead generation results.
- Maintained a strong understanding of industry trends, staying ahead of emerging technologies and best practices in the field of lead generation.
- Conducted market research to identify new opportunities for expanding client base.
CUSTOMER SERVICE EXECUTIVE
EXL Service Ind Pvt
02.2023 - 05.2023
- Resolved customer inquiries and issues promptly, exceeding expectations and ensuring satisfaction.
- Maintained a high level of professionalism, communication, and courtesy in all interactions.
- Collaborated with cross-functional teams to improve processes and enhance overall customer experience.
- Analyzed insurance policies to ensure compliance with regulations and reviewed claims for accuracy.
- Managed a portfolio of clients, addressing their needs promptly and effectively to maintain satisfaction.
SR. ASSOCIATE
Tech Mahindra
12.2020 - 05.2022
- Managed high volume of customer inquiries, ensuring all issues were resolved promptly.
- Implemented new customer service policies to improve satisfaction levels.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Business Development Executive
Skillhat Bizsol Pvt.Ltd
01.2018 - 10.2020
- Implemented CRM systems to better track leads, manage client communication, and optimize sales efforts.
- Increased client base by proactively reaching out to potential customers and conducting effective followup.
- Built strong relationships with clients through consistent communication and delivering customized solutions.
- Conducted in-depth research on industry trends, employing data-driven insights to inform business decisions.
- Consistently exceeded sales targets through diligent prospecting, relationship building, and strategic planning.
SR ASSOCIATE OPS
WNS Global Services Pvt.ltd
04.2016 - 01.2017
- Managed complex insurance claims process for high-value clients with meticulous attention to detail.
- Developed and implemented strategies to streamline claims processing and enhance customer satisfaction.
- Analyzed delinquent accounts to identify root causes and recommend action plans for resolution.
Sales Associate
S.Y. Builder and Developers
05.2013 - 03.2016
- Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
- Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
Education
H.S.C
Ness Wadia College of Commerce
Pune01-2011
S.S.C
Sinhgad City School
Pune 01-2008
Skills
- Communication
- Empathy
- Patience
- Multitasking
- Adaptability
- Time management
- Customer focus
- Complaint resolution
Certification
Diploma in Advanced French
Personal Information
- Date of Birth: 07/15/91
- Nationality: Indian
Timeline
Business Development Executive
Prolead Cycle Marketing Pvt.Ltd
06.2023 - 04.2025
CUSTOMER SERVICE EXECUTIVE
EXL Service Ind Pvt
02.2023 - 05.2023
SR. ASSOCIATE
Tech Mahindra
12.2020 - 05.2022
Business Development Executive
Skillhat Bizsol Pvt.Ltd
01.2018 - 10.2020
SR ASSOCIATE OPS
WNS Global Services Pvt.ltd
04.2016 - 01.2017
Sales Associate
S.Y. Builder and Developers
05.2013 - 03.2016
H.S.C
Ness Wadia College of Commerce
S.S.C
Sinhgad City School
Similar Profiles
Lili Gonzalez OrantesLili Gonzalez Orantes
Housekeeping and Laundry Attendant at Spin Cycle Marketing CommunicationHousekeeping and Laundry Attendant at Spin Cycle Marketing Communication
Nadim OkumuşNadim Okumuş
E-commerce and Digital Marketing Manager at Cycle MarketingE-commerce and Digital Marketing Manager at Cycle Marketing
Uddalak ChowdhuryUddalak Chowdhury
Finance Intern at Prolead Financial SolutionsFinance Intern at Prolead Financial Solutions
Shayan MoazzamShayan Moazzam
Software Engineer II at MastercardSoftware Engineer II at Mastercard
Hrisheekesh BeradHrisheekesh Berad
Senior Analyst - Commercial and Operational Data at Eaton TechnologiesSenior Analyst - Commercial and Operational Data at Eaton Technologies