FAHIM TAJ
Bangalore
Summary
A career that is Challenging and Holds exciting opportunities to work at the leading edge of new technologies to lean, to lead and to match opportunities with potential.
An Individual female with strong Mindset and a zeal to overcome the deficits and accept the Challenges of life. Overall more than 9 years of experience into different sectors with good knowledge about the working environment and a performer attitude.
Overview
18
18
years of professional experience
Work History
Service Delivery Manager
AAVANA CORPORATE SOLUTIONS PVT. LTD
Bangalore
05.2022 - Current
- Enhanced on Business Projections with various levels of aspects in terms of Business revenue, high volume of Business generated with Multiple projects, of more than 15 projects handled and executed.
- Travelled PAN INDIA for business conferences on projects for planning the activities and resources, risk management. Evaluating Project Performance.
- Maintaining positive relationships with stakeholders on projects, overseeing service delivery, managing the service delivery team, managing finances and budgets, assessing Clients feedback, and building partnerships.
- Managed communications between internal teams and external stakeholders regarding Services updates or changes in services offered.
- Created reports on service delivery metrics, such as response time, resolution rate.
- Implemented strategies for continuous improvement on Business generation based on customer feedback data.
- Assisted in developing budget plans for various projects related to service delivery management.
- Managed end-to-end delivery of Regulatory compliance services to national clients, ensuring SLA compliance and customer satisfaction.
- Facilitated regular team meetings to discuss project status, challenges, and strategies for improvement.
- Handled and worked with various departmental scheduling on activities to be delivered by the officers in a timely manner.
- Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives. Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools, or technologies.
- Stay updated on industry trends, best practices, and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.
Direct Channel and Relationship Manager
EDELWAISSE TOKIO LIFE INSURANCE
06.2021 - 04.2022
- Collaborating with team members, meeting sales goals, taking customer feedback, writing sales contracts, tracking sales performance metrics, and building positive customer relationships.
Relationship Manager
PNB METLIFE
01.2020 - 02.2021
- Sales presentations, offering financial advice, managing inquiries, and generating revenue for the bank.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Assistant Manager
KARVY STOCK BROKING Pvt Ltd
01.2018 - 11.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.Communicated regularly with customers to gain insights into their needs.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Assistant Team Lead
JUST DAIL
07.2008 - 09.2014
- Managed sales, handled client queries, planned market strategies, and motivated a team of 15 employees.
- Monitored team members to ensure they followed safety protocols and procedures.
- Conducted weekly meetings with the team to discuss progress of projects, any issues that may have arisen, and brainstorm solutions as needed.
- Performed regular quality checks on products or services produced by the team to ensure accuracy of output according to predetermined standards.
Banking Specialist
ALPINE SOLUTIONS (Barclays Bank)
06.2006 - 06.2008
- Provided comprehensive customer service, solved financial problems, and worked with back-end operations for loans and credit cards.
Education
GED Examination -
Bangalore, Karnataka Board
01.2005
High School Diploma -
Mamta Education society Bangalore
01.2003
Bachelor of Commerce -
Himalayan Garhwal University
UttarakhandSkills
- Excellent Communication skills, reading , writing
- Excellent Team Player and Leader
- Possess Result Oriented Attitude
- Quick Learner with Flexible and Adaptable to the situations
- Energetic and Focused
- Did my Diploma in Computer Applications and well versed with MS Office, Email etiquette's, Internet Friendly
- Workload Management
- Risk Mitigation
- Project Planning
Accomplishments
- Achiever and qualifier for Dubai and awarded as Best Employee of the Company.
- Awarded and honored as BEST EMPLOYEE award for quarter performance in year 2012.
Personal Information
- Date of Birth: 09/15/87
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Urdu
- Kannad
Timeline
Service Delivery Manager
AAVANA CORPORATE SOLUTIONS PVT. LTD
05.2022 - Current
Direct Channel and Relationship Manager
EDELWAISSE TOKIO LIFE INSURANCE
06.2021 - 04.2022
Relationship Manager
PNB METLIFE
01.2020 - 02.2021
Assistant Manager
KARVY STOCK BROKING Pvt Ltd
01.2018 - 11.2019
Assistant Team Lead
JUST DAIL
07.2008 - 09.2014
Banking Specialist
ALPINE SOLUTIONS (Barclays Bank)
06.2006 - 06.2008
GED Examination -
Bangalore, Karnataka Board
High School Diploma -
Mamta Education society Bangalore
Bachelor of Commerce -
Himalayan Garhwal University
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