Falak Zubair Mansoori

• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Participated in regular team meetings, contributing valuable insights toward process enhancements.
• Collaborated with team members for enhanced process efficiency and productivity.
• Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
• Maintained high levels of data confidentiality through adherence to company policies and procedures.
• Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
• Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
• Implemented organizational strategies to maintain a clean, efficient workspace.

• Was taking care of online customer service and escalations as Sr. Executive in CashCow team of LKP Securites, (CashCow is a stock broking mobile platform that allows customers to buy and sell stocks at zero commission).

• Contribute to the development of our constantly evolving application utilization.

• Responsible for customer acquisition, retention, subscription, customner contact campaigns, lead-generation campaigns etc.

• Analytical and micro management skills for seamless execution of operations service delivery and accomplishing the projected targets.

• Partnering with the corporate staff and internal stakeholders for achieving set parameters and goals.

• Prepare and give business reviews to the senior ranagement team regarding progress, roadblocks and probable solutions.