Fathima Banu A
Bengaluru
Summary
Positive operations team player and leader with expertise in customer support and strong organizational, communication, and people management skills. Proven ability to identify and bridge operational performance gaps to align with business objectives. Experienced in developing process improvement initiatives, including training programs to enhance team skills.
Overview
10
10
years of professional experience
Work History
Senior Associate
Dunzo
Bangalore
11.2018 - Current
- Monitored chat queues for incoming requests from customers requiring assistance.
- Developed and implemented strategies to increase sales volume.
- Researched customer needs and preferences to identify opportunities for new business.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
Associate
Concentrix Daksh
Bangalore
03.2016 - 06.2018
- Assisted customers with selecting items and answering questions about products.
- Resolved billing disputes with customers in a timely manner.
- Provided technical support to customers regarding product use and troubleshooting.
- Generated reports detailing daily activities including number of calls received and resolved.
- Investigated customer issues and escalated complex problems when necessary.
International Sales Executive
Inovica Business Consultant
Bangalore
07.2015 - 01.2016
- Performed analysis of current market conditions in assigned territories for efficient resource allocation.
- Established relationships with key decision makers in various global markets.
- Generated leads through cold calls, emails, and networking events to expand the customer base globally.
- Identified new potential customers and negotiated business conditions.
Education
BBM -
Govt. First Grade College
Bangalore06-2014
PUC -
Govt. PU College
Bangalore04-2011
High School Diploma -
St. Anne's Girls High School
Bangalore04-2007
Skills
- Sales strategy
- Customer support
- Problem solving
- Technical troubleshooting
- Customer relationship management
- Effective communication
- Product knowledge
- Negotiation skills
- Customer service
Languages
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Tamil
Beginner
A1
Telugu
Beginner
A1
Kannada
Beginner
A1
Urdu
Native
Native
Timeline
Senior Associate
Dunzo
11.2018 - Current
Associate
Concentrix Daksh
03.2016 - 06.2018
International Sales Executive
Inovica Business Consultant
07.2015 - 01.2016
BBM -
Govt. First Grade College
PUC -
Govt. PU College
High School Diploma -
St. Anne's Girls High School