FIROJ SHAIKH
AHMEDABAD
Summary
Dynamic banking professional with extensive experience at BANDHAN BANK LTD., excelling in customer service and regulatory compliance. Proven track record in resolving complex customer issues and enhancing satisfaction. Skilled in financial analysis and account management, driving operational efficiency and fostering customer loyalty through effective relationship management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Manager
BANDHAN BANK LTD.
AHMEDABAD
01.2024 - Current
- JOB RESPONSIBILITIES
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assist in managing daily banking operations, such as account opening and customer transactions, ensuring efficiency and compliance with banking policies.
- Address escalated customer queries or complaints, ensure high-quality service delivery, and maintain customer satisfaction to foster loyalty and retention.
Assistant Manager
KOTAK MAHINDRA BANK
AHMEDABAD
11.2019 - 01.2024
- Job Responsibilities.
*Telecalling.
*New Savings and Current Account Opening.
*General insurance.
*Life insurance.
*Researched customer inquiries and resolved issues efficiently.
*Facilitate and follow up with the customer.
*To conduct seminars with various groups of people to give them information about the benefits of saving and current accounts.
Education
Bachlore of Commerce - Accounting
Gujarat University
Ahmedabad04-2018
Skills
- Customer service
- Regulatory compliance
- Financial analysis
- Account management
- Data management
- Customer relationship management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1
Certification
- Joined Kotak Mahindra Bank as Assistant Manager in 2019, and got promoted in 2020.
- Promoted as Senior Acquisition Manager in 2021
- Promoted as premier Acquisition Manager in 2021
- promoted as Branch Relationship Manager in 2022
- Achiever of more than 25 certificates and trophies during my banking tenure
Accomplishments
- Achiever of more than 25 certificates and trophies during my banking tenure
- Star performer of the year 2022
Timeline
Deputy Manager
BANDHAN BANK LTD.
01.2024 - Current
Assistant Manager
KOTAK MAHINDRA BANK
11.2019 - 01.2024
Bachlore of Commerce - Accounting
Gujarat University
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