FIROZ ALAM
NEW DELHI
Summary
Versatile Senior Relationship Manager with 15 years of experience Financial Market customers and clients. In-depth knowledge of CRM practices, risk analysis and business process improvement. Well-versed in forging strategic partnerships to drive revenue and acquire customers. Collaborative individual focused on increasing market share and exceeding client needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Relationship Manager
HDFC SECURITIES LTD.
NOIDA
12.2019 - Current
- Cultivated relationships with customers by participating in meetings onsite and at client locations.
- Advising clients in Investment
- Develop and maintain a long-term relationship with customer to maintain a high level of retention of client base.
- Drive focus on generating new Business/client base.
- Conducting financial market research
- Responsible to ensure all activity are in adherence as per compliance frame work.
- Provide information and regular updates to immediate manager.
- Building relationships with the client & education them about investments..
- Drove client satisfaction and kept lines of communication open to further business objectives through strong customer relationships.
KEY EQUITY MANAGER
INDIANIVESH SECURITIES LTD
NEW DELHI
10.2011 - 12.2019
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Directed and coordinated products, services and sales activities.
- Resolved customer complaints regarding sales and service.
RELATIONSHIP MANAGER
EDELWEISS FINANCIAL ADVISORS LTD
NEW DELHI
10.2010 - 10.2011
- Established strong client relationships to drive business development.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Developed and implemented improved organizational tools to increase productivity.
Dealer
INDIAINFOLINE LTD
NEW DELHI
02.2008 - 10.2010
- Punching orders
- Performed functional game duties quickly by efficiently handling money and chips.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Master of Commerce - Statistics
2005
Bachelor of Commerce - Mathematics
2003
Skills
- Strategic Planning
- Business Development
- Revenue Development
- Public Speaking
- Customer Engagement
- Business Strategies
- Market Research
- Revenue Generation
Certification
- NISM Series VII (Securities & operation)
- NISM Series VIII (Derivatives)
- NISM Series I (Currency Derivatives)
- Passed II38 (IRDA)
Timeline
Senior Relationship Manager - HDFC SECURITIES LTD.
12.2019 - Current
KEY EQUITY MANAGER - INDIANIVESH SECURITIES LTD
10.2011 - 12.2019
RELATIONSHIP MANAGER - EDELWEISS FINANCIAL ADVISORS LTD
10.2010 - 10.2011
Dealer - INDIAINFOLINE LTD
02.2008 - 10.2010
MMPG - Master of Commerce, Statistics
MMPG - Bachelor of Commerce, Mathematics
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