Franklin Thomas
Salaried
Delhi
Summary
Personable Senior Associate with background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service.
Hardworking Senior Associate enthusiastic about take on exciting new challenges within Dynamic communicator with disciplined approach.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Associate
Zomato Private Limited
Gurgaon
06.2018 - Current
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Assisted team leader with coaching and mentoring of new employees.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Executive
Airtel
Delhi
12.2014 - 05.2018
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Collections Agent
Serco BPO
Delhi
11.2011 - 05.2014
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Reached out to approximately Number account holders daily.
- Collected on past due accounts with average Number months delinquency.
Education
Bachelor Of Arts - Arts
CV RAMAN
Chattisgarh 03.2013 - 02.2017
Skills
Customer service orientation
undefinedTimeline
Senior Associate
Zomato Private Limited
06.2018 - Current
Executive
Airtel
12.2014 - 05.2018
Bachelor Of Arts - Arts
CV RAMAN
03.2013 - 02.2017
Collections Agent
Serco BPO
11.2011 - 05.2014
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