Freya Dsouza
Pune
Summary
Knowledge in experience International B2B, Demand Generation Proven Social Media Manager at Xpressbess Logistics Pvt. Ltd., adept in community engagement and market research, significantly enhanced digital presence and customer satisfaction. Excelled in conversion strategy and effective organization, showcasing strong verbal and written communication skills. Achievements include leading team efforts in customer support, surpassing performance metrics, and fostering industry partnerships for continuous product improvement.
Overview
2
2
years of professional experience
Work History
Sr Demand Generation Executive
Ondirect
11.2024 - 01.2025
- Enhanced customer satisfaction by streamlining communication channels and improving response for products and services.
Social Media Manager
Xpressbees Logistics Pvt. Ltd.
03.2024 - 11.2024
- Engaging with the community: Responding to comments and inquiries, and responding to them
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies
- Managed LinkedIn, Facebook, Instagram and Twitter content to keep brand messages consistent
- Reported social media performances and engaged with digital communities to build positive regard for company
- Shared feedback from digital communities to allow for continuous improvement of product line
Email Support Representative
Xpressbees Logistics Pvt. Ltd.
12.2023 - 02.2024
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal
- Researched customer inquiries using modern technology and proactively improved internal processes
Customer Support Executive
Xpressbees Logistics Pvt. Ltd.
11.2023 - 12.2023
- Listened to customers' questions and concerns to provide answers or responses
- Collected customer information and analyzed customer needs to recommend potential products or services
- Managed customer service effectiveness by monitoring performance and assessing metrics
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
Social Media Marketing Intern
Anar
08.2022 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Provided positive first impressions to welcome existing, new, and potential customers
- Solved customer challenges by offering relevant products and services
Education
SSC -
St. Anne's High School
PuneHSC -
Poona College of Commerce
PuneBachelor Of Computer -
Christ College
Pune04.2022
Skills
- Community Engagement
- Market Research
- Conversion Strategy
- Effective Organization
- Effective verbal communication
- Written and oral communication
Timeline
Sr Demand Generation Executive
Ondirect
11.2024 - 01.2025
Social Media Manager
Xpressbees Logistics Pvt. Ltd.
03.2024 - 11.2024
Email Support Representative
Xpressbees Logistics Pvt. Ltd.
12.2023 - 02.2024
Customer Support Executive
Xpressbees Logistics Pvt. Ltd.
11.2023 - 12.2023
Social Media Marketing Intern
Anar
08.2022 - 09.2022
SSC -
St. Anne's High School
HSC -
Poona College of Commerce
Bachelor Of Computer -
Christ College
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