G Sai Sri Harsha
Senior Business Analyst
Bengaluru
Summary
Senior Business Analyst with 4.5 years of experience, including 3.5 years in implementing Source to Pay Suite in Procurement. MBA in Operations/SCM & Logistics, skilled in all SDLC phases and Agile, Scrum, and Waterfall methodologies. Proven track record in driving value, delivering exceptional customer experiences, and contributing to organizational success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Senior Business Analyst
Zycus Infotech Pvt. Ltd.
Bangalore
01.2022 - Current
- Driving end-to-end Digital Transformations of S2P procurement suite for the customers including business process mapping, requirements gathering, process configuration, documenting process flows, BRD, user interface configuration, user/supplier set-up, and testing support
- Worked extensively onsite at the client's location, leading requirement gathering workshops, UATs, business showcases, product validation testing, Go-Live implementations, and Hyper care support, ensuring alignment with client needs and successful project outcomes.
- Analyzing the As-Is process and designing the To-Be process by incorporating industry best practices to optimize efficiency and align with business goals
- Analyzing Procurement processes of the client's organization, conducting Fit-Gap analysis & recommending adequate solutions by implementing S2P module in line with client requirements
- Leading on all project documents - User stories, Implementation Approach Document, Test Summary, etc; driving UAT on the configured modules, identifying & implementing best practices
- Ensuring product deliverables are completed on time and in accordance with customer expectations and statement of work (SOW)
- Owning the testing and overall QA of the solution from a functional standpoint
- Engaging with Technical Account Managers to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & customer side to achieve Customer Satisfaction
- Assisted PMOs in handling SCRUMs with an ease by maintaining action item tracker
- Collaborated with the Project Manager for monitoring and controlling project budgets, identifying resource needs, and supporting contract & SOW reviews
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Led value sessions to define key performance indicators (KPIs) and drive value realization for the project.
Consultant Intern
Flipkart Internet Private Ltd.
Remote
06.2021 - 12.2021
- Oversaw entire East zone last mile Breach and Conversion metrics while keeping customer delight as high priority
- Managed last mile delivery metrics, and developed a new strategy which resulted in overall goodness of 11% in a last mile project
- Resolved operational issues & drove optimization/automation of current processes
- Oversaw NPS and CSAT improvement charter for last-mile delivery models; ensured high supply Chain visibility through innovative and real-time data extraction and insights generation
- Partnered with the business to understand critical data requirements & developed data capability by sourcing modelling and visualizing operational data programs
Territory Service Support Engineer - South India
Karl Storz Endoscopy
01.2019 - 12.2019
- Operations management for the end-to-end order cycle, ensured smooth supply of high-end medical equipment's as per the demand
- Managed over 600 customers across South India territory, successfully added 10 new customers within the short span of 1 year
- Generated revenue worth Rs.6 Lakhs + through repairs, accessories sales, AMCs, CMCs, and repair exchange
- Achieved 40% increase in revenue for the year 2020
- Led a team and successfully ensured apex level customer service
- Partnered with the German head office to ensure effective ground level operations; developed multiple dealers across TamilNadu ensuring uninterrupted supply chain
- Collaborated with cross-functional Purchase & procurement departments across various government & private hospitals across South India and managed multiple portfolios of products; served as a product specialist, provided demos for different equipment's in various conferences
Education
MBA - Operations/SCM & Logistics
Symbiosis Institute of Business Management
04.2020 - 04.2022
B. Tech - Electronics & Communications Engineering
SRM University
01.2015 - 05.2019
Skills
- Analytical thinking
- E2E Product Implementation
- Stakeholder Management
- Project Management
- Best practices implementation
- Requirement Gathering
- Client Engagement
- Analytical thinking
- Training and development
- Problem Solving
Certification
Sustainable Business Strategy, Harvard Business School, 20
Attributes
- Decisive Leader
- Strategic Thinker
- Customer Focused
- Effective Communicator
- Profound Collaborator
Awards
- XTRA Mile Award, Zycus Infotech Pvt. Ltd., 22-23
- Monthly Goody for Agility & Innovation, Zycus Infotech Pvt. Ltd.,22
- Poster Competition Winner, JRD TATA DAY Event, organized by Symfonia, SIBM Nagpur., 20
- Tata Steel Case Study Competition Winner, Operations club, SIBM Nagpur., 20
Timeline
Senior Business Analyst
Zycus Infotech Pvt. Ltd.
01.2022 - Current
Consultant Intern
Flipkart Internet Private Ltd.
06.2021 - 12.2021
MBA - Operations/SCM & Logistics
Symbiosis Institute of Business Management
04.2020 - 04.2022
Territory Service Support Engineer - South India
Karl Storz Endoscopy
01.2019 - 12.2019
B. Tech - Electronics & Communications Engineering
SRM University
01.2015 - 05.2019
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