Gaganpreet Singh Komal
Mumbai
Summary
Banking professional with 10+ years of experience in Reconciliation, Retail banking operations, Disputes, automation, and Project Management. Skilled at managing reconciliation processes, resolving disputes, and ensuring regulatory compliance. Proven ability in leading client site operations and delivering critical financial reporting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager Reconciliation
SBI Payments
07.2022 - Current
- Focused on monitoring reconciliation related to acquiring transactions
- Leading a team responsible for merchant payouts, disputes, transaction posting, UPI reconciliation and vendor Management
- Managed daily reconciliation for VISA, MasterCard, UPI and Rupay acquiring transactions
- Staging of files to card schemes for the settlement of Off-us transactions
- Monitored reconciliation between staged files and credits received from card schemes, identifying income leakages
Recon Manager at State Bank of India (Onsite)
Mindgate Solutions Pvt. Ltd
07.2022 - 07.2023
- Heading the client site, leading a team responsible for UPI reconciliation, merchant payouts, disputes, transaction posting, and development
- Automating and reviewing client-raised projects, with continuous monitoring of project goals and timelines
- Conducting reviews for all General Ledgers (GLs) in scope, identifying discrepancies, and highlighting them to client
- Handling merchant escalations related to payout and dispute management of P2M transactions
- Reconciliation of raw data with net settlement reports from NPCI
- Processing credits for deemed success, debit reversals and refund reversals
- Preparing and sharing weekly dashboards with internal management & client
Manager
IndusInd Bank Ltd
12.2021 - 07.2022
- Handled settlement vouchers for prepaid card programs (Visa/MasterCard/Rupay)
- Monitored wallet balances and ensured KYC compliance for wallet partners
- Prepared and shared monthly dashboards with management
Deputy Manager
IDFC First Bank Ltd
08.2018 - 12.2021
- Managed reconciliation and settlements for IMPS, UPI, RUPAY, and other channels
- Automated reconciliation processes, ensuring increased efficiency
- Ensured accurate settlements for prepaid INR products and wallet partners
- Regulatory reporting (Monthly reporting & Quarterly reporting)
Senior Officer
Yes Bank Limited (Direct Banking Operations)
02.2017 - 07.2018
- Led reconciliation and settlements for UPI, IMPS, and multicurrency travel cards
- Oversaw regulatory reporting for prepaid products, handling monthly RBI reporting and QMR
- Addressed and resolved queries from bank branches, ensuring seamless operations
Assistant Manager
Kotak Mahindra Bank Limited
05.2016 - 02.2017
- Dealing with Treasury to cover the position of foreign currency for the requests received from Branches
- Load/Reload/ Refund requests received from customers & fulfilling them in TAT
- Booking of Forex Income & Multiple Fee Income
Officer
Axis Bank Limited
11.2014 - 05.2016
- Visa Single Currency Travel card
- Euronet Mobile Recharge transaction (ATM & ICONNECT)
- Visa Money Transfer
- Sri Lanka Debit Card (ATM & POS)
- Ensured difference if any observed are reported to concerned teams as per stipulated TAT for each process & product
Education
B. Com - Banking & Insurance
Mumbai University
01.2013
Skills
- UPI Reconciliation & Merchant Payout
- Debit Card Reconciliation
- Retail Banking Operations
- Automation & Process Optimization
- General Ledger (GL) Justification
- Dispute Resolution & MIS Reporting
- Merchant Payout Processing & Escalation Management
- Team Leadership
- Card Scheme Settlement Management
- Client Project Monitoring & Goal Management
- SQL
- MS-OFFICE
Certification
- Post Graduate Certificate in Banking from AIIM EduSys Pvt. Ltd.
- Maharashtra State Certificate in Information Technology (MS-CIT) from Shree Satguru Links.
Accomplishments
- Received an Appreciation Award in recognition of outstanding performance during Q1 FY 2024-2025 at SBI Payments for setting up a comprehensive reconciliation process and minimizing credit rejection of the merchant payments.
- Spearheaded the automation of cashback processes at IDFC First Bank for debit cards, Book my Show improving processing efficiency.
- Awarded 'Star Performer of the Month' at Yes Bank for clearing multi-Currency GL’s Old Balances.
Timeline
Manager Reconciliation
SBI Payments
07.2022 - Current
Recon Manager at State Bank of India (Onsite)
Mindgate Solutions Pvt. Ltd
07.2022 - 07.2023
Manager
IndusInd Bank Ltd
12.2021 - 07.2022
Deputy Manager
IDFC First Bank Ltd
08.2018 - 12.2021
Senior Officer
Yes Bank Limited (Direct Banking Operations)
02.2017 - 07.2018
Assistant Manager
Kotak Mahindra Bank Limited
05.2016 - 02.2017
Officer
Axis Bank Limited
11.2014 - 05.2016
B. Com - Banking & Insurance
Mumbai University
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