Summary

Overview

Work History

Education

Skills

Software

Timeline

Customer

Customer Handling

Hi, I’m

Gajendra Singh

Quality Engineer

Amroha

Summary

With over 6 years of dedicated experience within the Automobile and Automotive Industry, I have honed my expertise in the realms of Customer Quality, In-Process Quality, and New Product Development. My educational background includes a B.Tech degree in Mechanical Engineering, providing me with a solid foundation in the field. I possess an in-depth understanding of key industry standards, encompassing IATF16949 and ISO9001, alongside a proficient command of essential tools for quality management.

Furthermore, I am well-versed in the application of problem-solving methodologies such as the rigorous 8D process and the versatile 7QC tools. My commitment to professional development is evident through my successful completion of comprehensive training programs at the prestigious Maruti Centre for Excellence (MACE). These training modules covered a wide range of critical areas, including "Internal Auditor (IATF 16949:2016)" and "Core Tools (APQP, PPAP, FMEA, SPC, MSA)."

In addition to my extensive knowledge and skills, I have garnered expertise in the T2 Vendor Upgradation System, contributing to my well-rounded proficiency in the Automotive Industry. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6

years of professional experience

6

years of post-secondary education

2

Languages

Work History

Rockman Industries Ltd. (A Hero Group Company), Bawal

Q.A Engineer

09.2021 - Current

Job overview

Customer Complaint Management:
Act primary point of contact for customers regarding quality-related inquiries, complaints, and issues.
Gather and document relevant information from customers, ensuring clear understanding of their concerns and expectations.
Work with cross-functional teams to investigate and analyze root causes of customer complaints.
Technical Support:
Provide technical assistance and guidance to customers regarding product quality, functionality, and usage.
Collaborate with engineering teams to understand complex technical issues and offer effective solutions to customers.
Ensure timely and accurate communication with customers regarding technical inquiries and resolutions.
Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
Corrective Actions:
Coordinate and participate in implementation of corrective and preventive actions to address customer concerns.
Collaborate with internal departments, such as engineering, production, and supply chain, to resolve quality issues.
Monitor and track progress of corrective actions, ensuring timely completion and Effectiveness.
Contributed to root cause analysis to determine core reason for failures and errors.
Quality Reporting and Documentation:
Prepare reports, presentations, and documentation related to customer complaints, resolutions, and improvement plans.
Maintain accurate records of customer interactions, complaints, and resolutions for future reference and analysis.
Contribute to development and enhancement of quality assurance documentation and procedures.
Continuous Improvement:
Identify opportunities for continuous improvement in customer handling processes and procedures.
Collaborate with Quality Assurance team to implement best practices and initiatives to enhance customer satisfaction.
Stay updated with industry trends and customer expectations to align quality practices accordingly.
Process Improvement:
Lead cross-functional teams in root cause analysis and problem-solving techniques such as CAPA & 8D to enhance manufacturing processes and reduce defects.
Develop and execute process improvement projects to increase operational efficiency while maintaining high-quality standards.
Implement statistical process control (SPC) tools and methodologies to ensure process stability and capability.
Cost Control:
Identify cost-saving opportunities related to quality improvement initiatives.
Implement cost-effective quality measures without compromising product integrity.
Training and Development:
Provide training and guidance to quality assurance personnel and production teams to enhance their understanding of quality requirements and processes.

M/s M & M Machine craft pvt. Ltd, Gurugram

Junior Engineer

10.2018 - 08.2021

Job overview

Quality Control Procedures:
Assist in developing and implementing quality control procedures and guidelines for VMC and CNC machining processes.
Ensure compliance with industry standards and regulations related to machining quality assurance.
Inspection and Testing:
Conduct inspections and tests on VMC and CNC machined parts to verify dimensional accuracy, surface finish, and adherence to specifications.
Utilize precision measuring instruments (e.g calipers, micrometers, height gauges) and gauging techniques to perform accurate inspections.
Identify defects, deviations, or non-compliance and document inspection results.
Process Monitoring:
Monitor and control machining parameters during VMC and CNC operations to ensure consistent and reliable part quality.
Collaborate with machine operators and programmers to address any deviations or issues affecting machining process.
Metrology and Statistical Analysis:
Utilize statistical analysis techniques to analyze inspection data and identify trends or patterns.
Participate in development and maintenance of statistical process control (SPC) charts to monitor process stability and capability.
Root Cause Analysis and Corrective Actions:
Assist in investigating quality issues and performing root cause analysis for non-conforming parts or deviations from specifications.
Collaborate with cross-functional teams to implement corrective and preventive actions.
Documentation and Reporting:
Maintain comprehensive records of inspection results, deviations, and corrective actions taken.
Contribute to creation and maintenance of quality documentation, including inspection plans, work instructions, and standard operating procedures (SOPs).
Continuous Improvement:
Identify opportunities for process optimization, waste reduction, and quality enhancement.

M/s Sunbeam, Tapukhera

GET

06.2017 - 09.2018

Job overview

Quality Inspection and Testing:
Learn and perform quality inspections of in-process components, and finished products.
Execute testing procedures, including dimensional, visual, and functional tests, ensuring compliance with quality standards.
Root Cause Analysis:
Assist in identifying and analyzing root causes of defects, non-conformities, and quality issues.
Work with experienced engineers to develop corrective and preventive action (CAPA) plans to resolve quality problems.
Documentation and Reporting:
Maintain accurate records of quality inspections, test results, and non-conformities.
Prepare concise quality reports.
Process Improvement Support:
Assist in process improvement initiatives by providing data and analysis on manufacturing processes.
Collaborate with cross-functional teams to implement improvements in quality control procedures.
Compliance and Standards:
Learn and ensure adherence to industry-specific quality standards and regulations.
Data Analysis and Visualization:
Develop skills in data analysis tools and software to monitor and present quality performance data.
Learn to create and interpret quality dashboards and reports for decision-making.
Continuous Learning and Training:
Participate in training programs to enhance technical knowledge and quality assurance skills.
Stay up-to-date with new quality assurance techniques, tools, and best practices.

Education

AGI Engineering College Amroha

B.Tech from Mechanical Engineering

07.2013 - 06.2017

University Overview

RMS Inter Collage Amroha Khandsal Kalan Amroha

12th from Physics Chemistry Maths

07.2012 - 06.2013

University Overview

RMS Inter Collage Amroha Khandsal Kalan Amroha

10th from Maths English Science

07.2010 - 06.2011

University Overview

Skills

8D/Why-Why Analysis

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Software

Auto cad

Timeline

Q.A Engineer

Rockman Industries Ltd. (A Hero Group Company)

09.2021 - Current

Junior Engineer

M/s M & M Machine craft pvt. Ltd

10.2018 - 08.2021

GET

M/s Sunbeam

06.2017 - 09.2018

AGI Engineering College

B.Tech from Mechanical Engineering

07.2013 - 06.2017

RMS Inter Collage Amroha

12th from Physics Chemistry Maths

07.2012 - 06.2013

RMS Inter Collage Amroha

10th from Maths English Science

07.2010 - 06.2011

Customer

Customer

Domestics Customer-

KSPG Automotive India (Pune), Advik Auto (Bangalore), Ultravolite(Bangalore)

Export Customer -

Brose (Germany), USUI,

Customer Handling

Customer Handling

Customer Satisfaction:
Ensure high levels of customer satisfaction by promptly addressing inquiries, concerns, and requests.
Monitor and maintain customer feedback records to identify areas for improvement and implement corrective actions
Effective Communication:
Establish clear and effective communication channels with customers through various mediums, including phone, email, and in-person interactions.
Provide accurate and detailed information about products, services, warranties, and policies.
Complaint Resolution:
Handle customer complaints and issues professionally and efficiently, aiming for swift and satisfactory resolution.
Collaborate with relevant departments to address and resolve complex or technical problems.