Ganesh B
Bengaluru
Summary
Result-oriented professional with around 11 years of diversified experience in Fintech / NBFC Operations and Credit Bureau. A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, accelerating employees’ strengths, and building powerful teams that can conquer any obstacles Expertise in mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines An effective communicator with exceptional relationship management & problem-solving skills
Familiar tools: Freshworks, salesforce, Exotel, Cashfree, razorpay, flexcube, slack, Delhivery, metabase, mailchimp, Zoho mail, LMS.
Overview
12
12
years of professional experience
Work History
Data Acquisition Manager
Transunion CIBIL
09.2022 - Current
- Responsible for Consulting and guiding major Fintech’s, PSU Bank, Small Finance Bank, NBFC, MFI, RRBs for correct submission of Data to Bureau in Karnataka, Telangana and Andra Pradesh.
- Working closely with the IT and Operations teams of Financial Institutions for proper Data structuring and submission of Data through automated process.
- Obtained ‘WOW’ awards for best performance from COO.
Sr. Manager - Operations
Atlantis Capital
12.2020 - 08.2022
- Managing Customer Support, day to day operations, advance disbursement and collections.
- Writing SOPs, Operations Manual, MIS, Monthly reports to Partnered Bank.
- Working with all internal teams, program partners and vendors (Payment Gateway, Card Printing vendor, KYC, Delivery partners).
- Directly reporting to COO - India and COO - (SEA).
- Corporate Expense card (Singapore), Prepaid card (India) operations.
Operations Manager
Credy Technologies (Fintech Startup -Kalpavitta Finance Private Limited)
04.2018 - 12.2020
- Pan India Operations in disbursal and collections. ( Bangalore, Chennai, Hyderabad, Mumbai and Pune).
- End to End Operations of the loan cycle. (Personal Loan, Education loans – with institutes and Partners).
- Managing NBFC relationships, lender compliance, Disbursement, and collections.
- Handheld team of 17 includes field executives (employees on ground), customer support (Inbound and Outbound) and head office operations.
Lead Operations
OLMEC TECHNOLOGIES (QUIKLO – Fintech startup backed by Accel Partners)
Bangalore
01.2017 - 09.2017
- Conceptualized and built efficiency improvement team of 10+ professionals drastically reducing turnaround time for approval and disbursal.
- Created new documentation and disbursal process reducing capital disbursal time from 48 hours to 6 hours resulting in a good balance sheet.
- Maintained great client relationships with key focal points in partner banks resulting in higher approval rates and lower rejections.
- Designed end-to-end process flow for Consumer Loans, Education Loans. Ensured lender compliance is strictly followed.
- Managed team of Operations, Credit underwriters and customer support.
- Provided ideas and obtained tech upgrades as and when required for better operation flow. Reduced TAT of approval from 10days to 1day for student segment and instant approvals for store loans.
Team Lead (Cluster Operations Lead)
ACCENTURE
Bangalore
07.2015 - 09.2016
- Managed operations of 8 Branches.
- Led a team of 34 members includes Senior Executives (Branch In-charge), Operations Assistant cum Cashier (tellers) in Loan Process, Third Party Product, Insurance and Pension process.
- Engaged in processes like managing the CBS postings authorization of the branch, Loan Disbursement, GL reconciliation, File management SFDC (CRM - Reports), Credit checks as per KYC and company norms.
- Cash Management –CBS postings, reconciliation, petty Cash, collections, CMS cash pickup.
- Helped the Risk and Compliance team, analyzed pan India branch audit reports and recommended for training programs. Built checklist for cluster leads, regional leads, zonal leads to perform during the branch visits.
- Bagged Star of Business Award for process and delivery excellence across the cluster from Accenture.
- Received Encore Awards Operations India for consistent effort during FY16 Q1 & Q3 from Accenture.
Senior Executive Operations
JANALAKSHMI FINANCIAL SERVICES (JFS-NBFC)
Bangalore
09.2014 - 06.2015
- Managed operations of 8 Branches.
- Led a team of 34 members includes Senior Executives (Branch In-charge), Operations Assistant cum Cashier (tellers) in Loan Process, Third Party Product, Insurance and Pension process.
- Engaged in processes like managing the CBS postings authorization of the branch, Loan Disbursement, GL reconciliation, File management SFDC (CRM - Reports), Credit checks as per KYC and company norms.
- Cash Management –CBS postings, reconciliation, petty Cash, collections, CMS cash pickup.
- Helped the Risk and Compliance team, analyzed pan India branch audit reports and recommended for training programs. Built checklist for cluster leads, regional leads, zonal leads to perform during the branch visits.
Analyst
STANDARD CHARTERED – SCOPE INTERNATIONAL
Bangalore
06.2013 - 09.2014
- Critical Process Recovery - Transaction processing review and authorizing.
- Managed cross border transaction operations of Hong Kong and Gulf countries.
Education
Master of Business Administration - Finance
VTU, SIT College
Tumkur01.2011
BBM - Finance
UNIVERSITY OF MYSORE, Vidya Vikas First Grade College
Mysore01.2009
Skills
- Personal Loan
- Consumer Loan
- Education Loan
- Consumer Prepaid cards
- Corporate expense cards
- Digital gold
- MFI
- KYC process
- Disbursement
- Collections
- Operations strategy
- Documentation
- Process improvement
- Customer Service / Success
- Attention to detail
- Stakeholder management
- Interpersonal communication
- Operations management
- Proven leadership skills
- Lending operations management
- Strong analytical skills
- Lender relationship management
Timeline
Data Acquisition Manager
Transunion CIBIL
09.2022 - Current
Sr. Manager - Operations
Atlantis Capital
12.2020 - 08.2022
Operations Manager
Credy Technologies (Fintech Startup -Kalpavitta Finance Private Limited)
04.2018 - 12.2020
Lead Operations
OLMEC TECHNOLOGIES (QUIKLO – Fintech startup backed by Accel Partners)
01.2017 - 09.2017
Team Lead (Cluster Operations Lead)
ACCENTURE
07.2015 - 09.2016
Senior Executive Operations
JANALAKSHMI FINANCIAL SERVICES (JFS-NBFC)
09.2014 - 06.2015
Analyst
STANDARD CHARTERED – SCOPE INTERNATIONAL
06.2013 - 09.2014
Master of Business Administration - Finance
VTU, SIT College
BBM - Finance
UNIVERSITY OF MYSORE, Vidya Vikas First Grade College
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