Result-oriented professional with around 11 years of diversified experience in Fintech / NBFC Operations and Credit Bureau. A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, accelerating employees’ strengths, and building powerful teams that can conquer any obstacles Expertise in mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines An effective communicator with exceptional relationship management & problem-solving skills
Familiar tools: Freshworks, salesforce, Exotel, Cashfree, razorpay, flexcube, slack, Delhivery, metabase, mailchimp, Zoho mail, LMS.