Summary
Overview
Work History
Education
Skills
Timeline
Volunteering & Leadership
Hi, I’m

Ganesh Phanindra

Visakhapatnam

Summary

EUC & Endpoint Support Engineer with 3+ years of experience supporting a large enterprise environment for a global professional services client (Canada region). Skilled in Intune, AirWatch, Windows L2 troubleshooting, AD/OneAD, GlobalProtect VPN, and OneDrive/SharePoint. Experienced in providing technical support to a user base of over 9,000 employees, handling VIP requests, and collaborating with other IT teams to resolve complex issues while maintaining SLA performance.

Overview

4
years of professional experience

Work History

Tata Consultancy Services (TCS)

System Engineer
01.2022 - Current

Job overview

• Provided EUC L2 support for 10,000+ PwC Canada users, resolving Windows, VPN, application, and device issues
• Managed endpoints using Microsoft Intune, and AirWatch (Workspace ONE) – compliance, device health, check-in status, and device wipe
• Performed Windows 10/11 troubleshooting including login failures, drivers, Outlook/Teams issues, performance and OS errors
• Resolved GlobalProtect VPN issues including reinstall, registry cleanup, and portal configuration
• Managed OneDrive/SharePoint sync issues, file conflicts, permission problems and shortcut corrections
• Performed user and device administration using AD and OneAD (account unlocks, password resets, access provisioning)
• Generated Intune service reports, compliance dashboards and Excel-based reporting for PwC client teams
• Coordinated with global technical teams to prevent SLA breach and ensure issue resolution
• Successfully maintained 7-month zero escalation record and handled multiple VIP support cases

Education

Gayatri Vidya Parishad College For Degree & PG Courses
Visakhapatnam, India

Bachelor of Computer Applications (BCA) from Computer Applications
07-2021

Skills

  • Microsoft Intune
  • VMware AirWatch (Workspace ONE)
  • Active Directory / OneAD
  • Windows 10/11 Support
  • VPN Troubleshooting (GlobalProtect)
  • OneDrive & SharePoint
  • ServiceNow
  • Remote Support (Teams / Quick Assist / RDP)

Timeline

System Engineer

Tata Consultancy Services (TCS)
01.2022 - Current

Gayatri Vidya Parishad College For Degree & PG Courses

Bachelor of Computer Applications (BCA) from Computer Applications

Volunteering & Leadership

Blood Donation Event Coordinator (2019, 2021 & 2022)
• Coordinated with blood banks
• Managed volunteers
• Handled event logistics and event execution

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Ganesh Phanindra