Gaurav Chugh
Summary
Experienced Senior Associate in Marketing & Sales, driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
8
8
years of professional experience
Work History
Senior Associate - Sales & Marketing
TechChefz Digital
02.2021 - Current
- Project Management & Coordination.
- Account Management & Pre/Post sales Operations
- Training and supporting new team members, maintaining culture of collaboration.
- Analyzing customer data to identify trends and anticipate customer needs.
- Implementing strategies to increase customer satisfaction and engagement.
- Cross departmental collaboration & communication
- Assisting management in complex problems to and overall business direction.
- Financial Reporting & Projections
- Revenue Retention and Growth
- Database and Lead Management
- Drafting and proofreading common document templates.
- Vendor Management
- Business Development
- Increasing customer service success rates by quickly resolving issues.
- Served as corporate liaison for finance, IT, and marketing departments.
Senior Admissions Consultant
UpGrad
12.2019 - 06.2020
- Pre & Post Sales Communications
- Assisting applicants with admissions and served as point of contact throughout admissions process.
- Maintaining Database & CRM to optimize lead closures.
Branch Relationship Manager
Kotak Mahindra Bank
08.2018 - 09.2019
- Managing Client portfolios
- Enhancing sale of bank products and services and exceeding performance metrics for customer service.
- Developing relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Client complaints & escalations
Associate Wealth Manager
ICICI Securities
05.2017 - 07.2018
- Educated clients on financial topics and best practices.
- Educated clients on potential risks and rewards associated with various investments.
- Monitored and updated financial plans to comply with client goals.
- Presented financial plans and investment recommendations to clients.
Education
MBA - Marketing
Icfai Business School
Gurgaon, India04-2017
BBA - International Business
Bharati Vidyapeeth Deemed University
Pune, India04-2015
Skills
- Performance monitoring
- Business Development
- Project management
- Client Success Management
- Complaint management
- Training and mentoring
- Proficient in CRM & MS office
- Data analytics
- Project coordination
Hobbies
- Outdoor Sports
- Travelling
Languages
English
Hindi
Timeline
Senior Associate - Sales & Marketing
TechChefz Digital
02.2021 - Current
Senior Admissions Consultant
UpGrad
12.2019 - 06.2020
Branch Relationship Manager
Kotak Mahindra Bank
08.2018 - 09.2019
Associate Wealth Manager
ICICI Securities
05.2017 - 07.2018
MBA - Marketing
Icfai Business School
BBA - International Business
Bharati Vidyapeeth Deemed University
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