GAURAV GUPTA
General Manager Sales & Operations
New Delhi
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
18
18
years of post-secondary education
Work History
General Manager of Operations & Sales
Ivy Green Resort
Lansdowne, Uttarakhand
02.2022 - Current
- Managed over 1500 customer calls per month and Increased sales by 20%.
- Improved productivity while reducing staffing and operational costs by 15%.
- Interacted well with customers to build connections and nurture relationships.
- Partnered with vendors and suppliers to effectively manage and budget
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised operations staff and kept employees compliant with company policies .
Resort Manager
Madhai Riverside Resort
Satpura Tiger Reserve
07.2020 - 01.2022
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Greet and register guests
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Perform marketing and public relations activities
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw day-to-day operations of 20 rooms resort with staff of 18 employees.
Managing Director
Jagdamba Enterprises
08.2016 - 03.2020
- Distinguished professional in wholesale business of housekeeping materials. Successfully managing robust turnover of 25 lakhs per month, specialize in sourcing and distributing top-quality cleaning agents, janitorial supplies, and maintenance tools.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted in recruiting, hiring and training of team members.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Restaurant Owner
The Northern Cafe
06.2016 - 03.2020
- Dynamic restaurant owner in Pune, orchestrating a thriving business with a monthly sales turnover of 10 lakhs. Renowned for culinary excellence, establishment caters to diverse palates, offering a delightful dining experience. Proficient in managing all facets of restaurant operations, from menu development to staff supervision, resulting in sustained customer satisfaction and repeat business.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Reconciled cash and credit card transactions to maintain accurate records.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Managing Director
Gaurav Auto Parts
06.2003 - 04.2016
- Accomplished entrepreneur in auto spare parts industry, spearheading a thriving business in Naiwala, Delhi, with remarkable monthly turnover of 1 crore. Specializing in sourcing and distribution of high-quality automotive components, have successfully positioned venture as reliable supplier in competitive market.
- Proficient in overseeing inventory, supplier relationships, and sales strategies, I consistently meet and exceed financial targets. My commitment to customer satisfaction is evident in provision of top-notch spare parts, ensuring smooth functioning of vehicles.
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
Education
Diploma In Travel And Tourism Management - Tourism And Travel Management
04.2020 - 11.2020
Diploma In Food And Beverage Management - Food Services Management
03.2020 - 10.2020
Diploma In Hospitality Management - HOSPITALITY MANAGEMENT
04.2020 - 06.2020
GED - Diploma In House Keeping Management
01.2020 - 12.2020
CERTIFICATE IN FRONT DESK OPERATIONS -
03.2020 - 05.2020
Certificate In Fundamentals Of Digital Marketing -
04.2020 - 06.2020
High School Diploma - ARTS
04.1984 - 03.1999
Skills
Sales & Operations
Timeline
General Manager of Operations & Sales - Ivy Green Resort
02.2022 - Current
Resort Manager - Madhai Riverside Resort
07.2020 - 01.2022
University Of Queensland - Diploma In Travel And Tourism Management, Tourism And Travel Management
04.2020 - 11.2020
Alison Institute - Diploma In Hospitality Management, HOSPITALITY MANAGEMENT
04.2020 - 06.2020
Google Digital - Certificate In Fundamentals Of Digital Marketing,
04.2020 - 06.2020
Universita Commerciale Luigi Bocconi - Diploma In Food And Beverage Management, Food Services Management
03.2020 - 10.2020
Institute Of Hospitality - CERTIFICATE IN FRONT DESK OPERATIONS,
03.2020 - 05.2020
John Academy - GED, Diploma In House Keeping Management
01.2020 - 12.2020
Managing Director - Jagdamba Enterprises
08.2016 - 03.2020
Restaurant Owner - The Northern Cafe
06.2016 - 03.2020
Managing Director - Gaurav Auto Parts
06.2003 - 04.2016
N C JINDAL PULIC SCHOOL - High School Diploma, ARTS
04.1984 - 03.1999
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