Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gaurav Jamwal

Gurugram

Summary

Travel Industry Professional & entrepreneur having 4+Years of experience with leading airlines and Travel Agency. 4 years entrepreneurial experience in International outbound & Inbound Travel and GDS reservation, handling north International groups. Specialties: Reservations, End to End Transaction Sabre, Amadeus, Fare Logix, Itinerary creation.

Abilities

. Team work

· Strong decision maker

· Complex problem solver

· Positive attitude

Overview

5
5
years of professional experience

Work History

Senior Sales Associate

Mondee tech pvt ltd
Dwarka
03.2023 - 08.2024
  • Dealing with our corporate clients in B2C business (explore trip).
  • After the booking, we will provide our services. We tried to confirm the booking with discounted fare, ticketing, ticket refunds, issuance, reissuance, name correction, airline credit booking, exchange, and cancellations.
  • Provided end-to-end transaction and charged MCO accordingly.

Senior Customer Service Executive

Teleperformance
Gurgaon
06.2022 - 03.2023
  • Pure backend process
  • Handling north International groups
  • Specialties: Reservations, End to End Transaction

Process Associate

IGT Solutions Pvt Ltd
09.2021 - 06.2022
  • Company Overview: Expedia
  • Looking after all the aspects related to the Ticketing (International) i.e., Ticket Refunds, Issuance, Reissuance, Name Correction, Airline credit booking, Exchange and Cancellations
  • Provided End to End transaction
  • Expedia

Customer Service Executive

Air Vistara
Gurugram
04.2019 - 01.2020
  • Company Overview: International
  • Role was to answer the call of designated Passengers
  • Responsibility was to resolve their queries related to their membership accounts and international travels and create new and modify bookings
  • International

Education

BACHELOR OF COMMERCE -

UNIVERSITY OF DELHI
NEW DELHI
12.2021

APTECH CERTIFIED PROFESSIONAL - AIRPORT MANAGEMENT & CUSTOMER CARE

APTECH

Skills

  • Sabre
  • Amadeus
  • FareLogix
  • MS Office
  • Worldspan

Timeline

Senior Sales Associate

Mondee tech pvt ltd
03.2023 - 08.2024

Senior Customer Service Executive

Teleperformance
06.2022 - 03.2023

Process Associate

IGT Solutions Pvt Ltd
09.2021 - 06.2022

Customer Service Executive

Air Vistara
04.2019 - 01.2020

BACHELOR OF COMMERCE -

UNIVERSITY OF DELHI

APTECH CERTIFIED PROFESSIONAL - AIRPORT MANAGEMENT & CUSTOMER CARE

APTECH
Gaurav Jamwal