GAURAV KHANNA
Indirapuram
Summary
Motivated professional with several years of Administration and Human Resource experience juggling multiple priorities to keep company running smoothly. An effective communicator with excellent interpersonal, analytical and relationship management skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager Administration
Zupee
12.2023 - Current
- Managed Administration department operations, implementing best practices that improved employee service delivery.
- Managed budget forecasting and executed cost control measures to align with departmental financial objectives.
- Monitored adherence to company policies and procedures across all levels.
- Managing the in-house travel desk for booking Air and Train tickets, and coordinating arrangements for Visas, Travel insurance, and other logistics for both Domestic and International travel.
- Hospitality arrangements - Coordination with hotels, other hospitality logistics etc.
- Complete arrangements for annual events, conferences, seminars and other functions organized periodically.
- Ensured healthy and hygienic office environment by assessing needs and developing support systems for security, safety, housekeeping, preventive maintenance, pantry operations, and office supplies.
- Implemented best practices for effectively managing staff parking.
Assistant Manager Administration & HR
McVitie's (United Biscuits India)
10.2019 - 12.2023
- Maintained smooth operation of the administration department by enforcing best practices for employee service.
- Monitored compliance with company policies and procedures at all levels and at all times.
- Actively involved in planning the setup, vendor selection, approving material, negotiations and supervision.
- Travel Desk - Managing in house travel desk for booking Air & Train tickets and coordination for arrangement of Visa, Travel Insurance & other logistics for Domestic & International Travel.
- Hospitality arrangements - Coordination with hotels, other hospitality logistics etc.
- Transport administration - Contract finalization for Company Cabs/Cars, coordination with vendor, route optimization, problem resolutions, etc.
- Asset administration - Keeping track of fixed and movable assets and ensuring their maintenance and utilization.
- Coordinated logistics for annual events, conferences, and seminars, enhancing engagement and participation.
- Ensured a healthy and hygienic atmosphere in the office by analyzing needs and developing support systems for security, safety, housekeeping, and maintenance.
- Reconciling and approving vendor bills for payment.
- Led the planning, organization, and facilitation of various talent management activities, including orientation sessions for new employees and induction days, while managing all pre-joining formalities independently.
- Supporting HR with talent acquisition strategy and finding appropriate candidates for positions that require a very specific skill set. Initial screening of the employees and proposing them for further assessment.
- Facilitated employee engagement and CSR activities, fostering a positive workplace culture.
- Ensuring a wow exit for the outgoing employees and maintaining an alumni portal for welcoming boomerang employee.
Assistant General Manager
OYO
06.2019 - 10.2019
- Managed portfolio of 180-190 rooms and full operations of 6 hotels, coordinating with government officials across various departments (fire, police, MCD).
- Manage day to day operations of premium and mid segment OYO hotels at Delhi.
- Led a team of over 50 employees, providing coaching and mentoring to enhance their skills and performance.
- Defined processes to clarify roles and responsibilities, enhancing guest experience.
- Optimized resources and prioritized tasks based on budgetary constraints.
- Ensuring booking targets are met from all booking sources viz. OTA.
SR. CUSTOMER ASSOCIATE, NEW DELHI AIRPORT
JET AIRWAYS (I) LTD.
10.2006 - 04.2019
- Led team of 10-12 individuals to achieve daily targets.
- Addressed service-related issues and complaints through emails and in person, ensuring customer satisfaction.
- Investigated and resolved customer enquiries and complaints in an empathetic manner.
- Cultivated strong working relationships with airline staff and government officials to enhance collaboration.
- Imparting the desired training to the team members; providing on-the-job training to new staff on operating procedures and policies for different allocations.
- Managed workflow to exceed quality service goals.
IMPLANT EXECUTIVE
FRIENDS GLOBE TRAVELS
01.2006 - 10.2006
- Managed ticketing operations for international and domestic events.
Education
Bachelors of Commerce (Hons) -
Delhi University
Delhi01.2005
Senior Secondary -
Somer Ville School
New Delhi01.2002
Higher Secondary -
Somer Ville School
New Delhi01.2000
Skills
- Contract management
- Supplier management
- Vendor negotiation
- Budget management
- Event coordination
- Travel logistics
- Office administration
- Policy enforcement
- Time management
- Employee engagement
Certification
- IATA AIR TRAVEL FARES, RESERVATIONS & TICKETING Course for Three months from IJTTN
- Computer Reservation System in Amadeus from YMCA
- Three months office Management course from ICEC
- Dangerous Goods Training/ Avsec Security Programme (AVSEC)
Hobbies and Interests
- Travelling
- Reading
Timeline
Assistant Manager Administration
Zupee
12.2023 - Current
Assistant Manager Administration & HR
McVitie's (United Biscuits India)
10.2019 - 12.2023
Assistant General Manager
OYO
06.2019 - 10.2019
SR. CUSTOMER ASSOCIATE, NEW DELHI AIRPORT
JET AIRWAYS (I) LTD.
10.2006 - 04.2019
IMPLANT EXECUTIVE
FRIENDS GLOBE TRAVELS
01.2006 - 10.2006
Bachelors of Commerce (Hons) -
Delhi University
Senior Secondary -
Somer Ville School
Higher Secondary -
Somer Ville School