GAURAV KUMAR RAI
Team Lead After - Sales
New Delhi
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
4040
4040
years of post-secondary education
2
2
Languages
Work History
Team Leader, (Sales & Service)
Anonet Communications Private Limited.
05.2025 - Current
- Streamlined sales processes to improve efficiency and productivity within the team.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
- Optimized territory management, reallocating resources to high-potential areas for maximum ROI.
Team Leader, (Sales & Service)
Atria Convergence Technologies Limited (ACT Fibernet)
02.2021 - 04.2025
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Boosted team performance by implementing efficient sales strategies and techniques.
- Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
- Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.
Network Engineer
Kutumbh Care private limited (Business Associates of JIO)
05.2019 - 02.2021
- Leverage customer relationship skills while performing the installation of Internet and Telephone Services with a focus on Quality and Customer Satisfaction.
- Troubleshoot internet services, with knowledge of several goods and features, such as Fiber, Nodes, Range Extenders.
- Provide exceptional client service, achieving a 100% satisfaction rating.
- Respond to client requests in a timely fashion, meeting deadlines for installation & fault repair scheduling.
Network Engineer
Access Technologies Pvt. Ltd. (Business Associates of Bharti Airtel Ltd.)
04.2018 - 05.2019
- Leverage customer relationship skills while performing the installation of Internet and Telephone Services with a focus on Quality and Customer Satisfaction.
- Provide advice, support, and assistance to team members and end users.
- Defined technical requirements by analysing network bandwidth needs.
- Identified problems and recorded solutions for reference purposes.
- Wifi Modem & Router Configuration.
- On site Customer Service.
Education
Bachelors in Art (B.A.) -
Siddhartha University
Kapilvastu, Uttar Pradesh10+2 - Science Stream
MDIC
Karma Kalan, Uttar Pradesh10th - Science Stream
RIC
Paras nagar, Uttar PradeshSkills
Team supervision
Professional Highlights
- Over 05 years of experience in Team management, Backend support, Onsite support services.
- Knowledge of SAP CRM.
- Continue to learn and adapt to an ever changing work environment.
- Assist with troubleshooting with customer CPE.
- Managed field teams.
Disclaimer
I, Gaurav Kumar Rai, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Yugul Kishor Rai
- Date of Birth: 07/05/00
- Nationality: Indian
- Marital Status: Single
Timeline
Team Leader, (Sales & Service)
Anonet Communications Private Limited.
05.2025 - Current
Team Leader, (Sales & Service)
Atria Convergence Technologies Limited (ACT Fibernet)
02.2021 - 04.2025
Network Engineer
Kutumbh Care private limited (Business Associates of JIO)
05.2019 - 02.2021
Network Engineer
Access Technologies Pvt. Ltd. (Business Associates of Bharti Airtel Ltd.)
04.2018 - 05.2019
10th - Science Stream
RIC
Bachelors in Art (B.A.) -
Siddhartha University
10+2 - Science Stream
MDIC
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