Gaurav Sah
Kolkata
Summary
Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work ethic and dedication to quality.
Overview
4
4
years of professional experience
Work History
Senior Executive
Paypal India Pvt Ltd
Kolkata
11.2022 - Current
- Managed email inquiries through Zendesk platform, ensuring timely and accurate responses to customer queries
- Successfully resolved financial-related issues for customers, demonstrating strong problem-solving skills and knowledge of financial processes
- Provided guidance and support to new team members, facilitating their onboarding process and ensuring adherence to company standards
- Conducted regular audits of tickets within the team to maintain quality and consistency in customer service delivery.
Customer Service Representative(P)
Amazon India Pvt Ltd
Kolkata
02.2022 - 11.2022
Customer Service Representative(C)
Amazon India Pvt Ltd
Kolkata
05.2021 - 08.2021
Customer Service Representative(C)
Amazon India Pvt Ltd
Kolkata
07.2020 - 01.2021
- Worked with live support via chat and calls, and completed all assigned tasks.
- Resolved query of patients/customers calmly and rapidly.
- Provided accurate and appropriate information in response to customer inquiry.
- Addressed customer inquiries in a timely and accurate fashion.
Education
Bachelor of Technology - Mechanical Engineering
Camellia Institute of Technology
Kolkata06-2021
High School Diploma -
Malda Polytechnic
Malda06-2017
Higher Secondary - Science
S.V.S HS School
Kolkata02.2014
Skills
- Customer Relationship Management
- Auditing tickets
- Escalation Management
- KPI management
- Employee training and development
Conversant with Applications
- Workday
- Zendesk
- Service Now
- Microsoft Office
- Outlook
- Confluence
Personal Information
- Date of Birth: 02/11/1994
- Gender: Male
- Marital Status: Married
Languages
- English
- Hindi
- Bengali
Timeline
Senior Executive
Paypal India Pvt Ltd
11.2022 - Current
Customer Service Representative(P)
Amazon India Pvt Ltd
02.2022 - 11.2022
Customer Service Representative(C)
Amazon India Pvt Ltd
05.2021 - 08.2021
Customer Service Representative(C)
Amazon India Pvt Ltd
07.2020 - 01.2021
Bachelor of Technology - Mechanical Engineering
Camellia Institute of Technology
High School Diploma -
Malda Polytechnic
Higher Secondary - Science
S.V.S HS School
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