Gaurav Saini

Generated daily, weekly, and monthly reports on Pings, acceptance rate, OPD, rider efficiency, and quality.
Tracked city team performance and efficiency, implementing process improvements for better city P&L.
Monitored real-time data for smooth operations and optimized rider supply.
Implemented real-time rider tracking to enhance efficiency and reduce attrition.
Developed strategies to increase OPD and DAU in priority clusters.
Managed rider supply and maintained DAU in priority clusters and store-based clients.
Led weekly growth drives and set inventory revenue targets.
Analyzed inventory shrinkage and minimized P&L losses.
Controlled RDC/MDND to improve customer experience.
Analyzed rider efficiency and shared data for improvement.
Initiated discussions for incremental growth with sales and supply teams.
Increased rider count at store-based clients for revenue growth.
Tracked live rider efficiency and login hours for performance evaluation.

• Managing Business Development Team - (Hiring, Training & Performance)
• Coordinating with internal HL Team to ensure smooth operations
• Responsible for sourcing new delivery partners & building a pipeline in the Delhi NCR
• Data analytical skills (Lookup, Mail communication, Pivot table)
• Responsible for MIS reporting & Dashboard Creation
• Managing BTL activities & other field activities to generate leads

• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding
• Maintained strong Partner connections, including dynamic pricing and reconciliation process and managing maximum availability of
• DSRN
• Managed over 1500 inventory and 200+ Partners in assigned territory to drive revenue and occupancy so as to make the HUB profitable
• Created and enforced detailed organization processes to increase quality service standards through better NPS and Guest experiance.

• Handling operations in Seed cities
• Sent to Pune, Ahmedabad, Bengaluru and Delhi NCR for building team, training, improving operations in the cities
• Design and implement scalable, sustainable and efficient processes for all Business Operations
• Monitoring the overall processes and identifying improvement areas
• Align team and their job responsibilities
• Key Account Management of chain Merchant