Gaurav Sharma
Greater Noida
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
2
2
years of professional experience
Work History
Customer Care Executive
Silaries Information Pvt. Ltd.
Greater Noida
04.2022 - 04.2024
- Dealer WhatsApp Process (Non-Voice)
- Have a good knowledge of (HA, HE, AC, AMC, etc.).
- Easily handle customer escalation concerns (on call, chats).
Education
CCNA, CCNP - IT Network Security
Network Bulls Gurugram
Gurugram12-2022
B.com -
IIMT Collage of Management
Greater Noida03-2021
Skills
- Easily handle customer escalation concerns ( On call , Chats )
- Have Good Knowledge about products ( HA , HE , AC , AMC , etc )
Accomplishments
I got 5 Time best Employee award in my previous organization
Languages
Hindi
First Language
Own Business
- I am a Train Tatkal ticket expert
- Confirmed Train Tatkal ticket booked within a sec.
- Tour packages , Group tours , Corporate events is also my business part
- Doing this business from last 1 year
Timeline
Customer Care Executive
Silaries Information Pvt. Ltd.
04.2022 - 04.2024
CCNA, CCNP - IT Network Security
Network Bulls Gurugram
B.com -
IIMT Collage of Management
Similar Profiles
Anjali AcharyaAnjali Acharya
Senior Sales Manager at Dun & Bradstreet Information Information Services India Pvt. Ltd.Senior Sales Manager at Dun & Bradstreet Information Information Services India Pvt. Ltd.
Manoj SharmaManoj Sharma
Senior Manager - Stores /Purchase/Production (Outdoor Events) at ITV NETWORK GROUP OF COMPANY “INFORMATION TV PVT LTD”Senior Manager - Stores /Purchase/Production (Outdoor Events) at ITV NETWORK GROUP OF COMPANY “INFORMATION TV PVT LTD”
NAZIA PARVEENNAZIA PARVEEN
ICT Business Analyst at Jubilee Information Technology Pvt LtdICT Business Analyst at Jubilee Information Technology Pvt Ltd
Neeraj KumarNeeraj Kumar
Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)
LOVEPREET SINGHLOVEPREET SINGH
Senior Executive at Firm-Noida Power Company LimitedSenior Executive at Firm-Noida Power Company Limited