Gaurav Soni

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

• VSK IT Services Pvt Ltd, Customer Service Advisor/Trainer, 01/01/07, 07/31/12, Hired to be part of the pilot team for Customer Support., Providing support for In House Customers who had purchased household appliances from us., Upselling new products through outbound calling., Cleared an Internal Job Posting for being a Trainer (Product & Linguistic) operational support., Was also introduced to support functions of Human Resources for actively conducting interviews for new hires and onboarding them successfully., Providing active support to Operations floor when required (Calling Floor Support) functions.
• Maxtech Data House Pvt Ltd, Senior Customer Care Analyst/Manager Operations, 03/01/14, 03/31/17, Responsible for working in a highly motivated team for collections profile for an offshore client based in UK., Led from the forefront in a team for Business Development (Internal) and generating clients leads and revenue for the company., Exposure to Sales, Collections, Insurance and other Customer Service-related processes in the United States and United Kingdom both., Worked in all shifts (US & UK) depending upon work requirements.
• British Airways Plc, Service Advisor, 03/01/20, 05/31/20, Responsible for making Reservations and Sales., Completely dedicated to receiving In-Bound calls from flyers of British Airways., Providing support to all Customers and ensuring the Best and Complete Customer Experience by providing the right support to their queries.
• Dental Kart, Customer Care Executive, 09/01/21, Present, Responsible for attending tickets received from Doctors regarding their orders., Attending calls from Doctors and addressing their concerns for Order status, Refunds, Tracking, Replacements etc., Also involved in chat process and working on online SAAP platforms like Vinculum, OD, Magento and Syrow to resolve queries for the customer.
• Thriwe Consulting Pvt Ltd, Assistant Manager – Customer Service, 04/01/22, Present, Part of Golf Benefits team driving daily BAU in charge of project from varied banks., Part of a dynamic team of individuals striving to work to maintain BAU for a continued relationship with the Brand in relation to the benefits being provided., Creating a healthy balance between day-to-day tasks and new competencies being amalgamated successfully into the ongoing daily tasks., Maintaining BAU to create a positive and healthy relationship for all customers., Additionally, part of the 1st Internal Job Posting of Thriwe selected to work On-Site in Dubai at client end for a period of 2 years successfully.

• Father's Name: Late A.P Soni
• Mother's Name: Mrs Jyoti Soni
• Date of Birth: 08/30/79