Gaurav Kumar Khandelwal
Jaipur
Summary
Banking and finance Expert with a proven track record with more then 12+ years of experience, excelling in sales strategy and client relationship management. Achieved significant growth in branch performance by implementing effective marketing initiatives and enhancing customer satisfaction. Skilled in financial analysis and adept at problem-solving, fostering strong client connections to drive business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Sales Manager
Axis Bank Ltd
Jaipur
12.2023 - Current
- Analyzed customer needs to provide tailored banking solutions and enhance satisfaction.
- Implemented marketing strategies to attract new customers and retain existing ones.
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- Recruited, interviewed, hired and trained employees, planned, assigned and directed work, appraised performance and inspired engaged team to please and retain customers.
Business Banking Relationship Manager
Idfc First Bank Ltd
Jaipur
12.2022 - 11.2023
- Cultivated strong relationships with business clients to understand their banking needs.
- Analyzed client financial data to provide tailored banking solutions.
- Educated clients on digital banking tools for enhanced service usage.
- Collaborated with credit analysts to assess loan applications efficiently.
- Identified potential new customers and developed strategies for attracting them.
- Negotiated loan terms and conditions with borrowers.
- Assessed risk associated with prospective clients before opening accounts or granting loans.
- Conducted regular reviews of existing accounts to ensure compliance with regulations.
Branch Sales Manager
Kotak Mahindra Bank Ltd
Jaipur
06.2019 - 12.2022
- Analyzed customer needs to provide tailored banking solutions and enhance satisfaction.
- Implemented marketing strategies to attract new customers and retain existing ones.
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- Recruited, interviewed, hired and trained employees, planned, assigned and directed work, appraised performance and inspired engaged team to please and retain customers.
Branch Sales Manager
ICICI Bank Ltd
Jaipur
04.2013 - 06.2019
- Analyzed customer needs to provide tailored banking solutions and enhance satisfaction.
- Implemented marketing strategies to attract new customers and retain existing ones.
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- Recruited, interviewed, hired and trained employees, planned, assigned and directed work, appraised performance and inspired engaged team to please and retain customers.
Education
PG Diploma In Banking - Banking And Finance
Manipal University
Bengaluru,Karnataka,India10-2016
Bachelor of Commerce - Commerce
University Of Rajasthan
Jaipur,Rajasthan,India10-2012
Skills
- Sales strategy
- Compliance management
- Financial analysis
- Client onboarding
- Market research
- Customer relationship management
- Problem solving
- Effective communication
- Relationship building
- MS office software
- Sales management
- Regulatory compliance
Accomplishments
- Axis Bank Ltd: for achievement, contest, target
- Kotak Mahindra Bank Ltd: for the best feedback on workplace improvement, for the achievement contest target
- ICICI Bank Ltd: for the best customer service (for the achievement contest target)
- ICICI Bank Ltd - top rating 2013-14 and 2014-2015
- Promoted in 2015, awarded for banking knowledge in 2014 by senior management
- Qualifying varies for the contest within the bank almost every month during the tenure
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Certification in retail banking
- NISM - National Institute of Securities Markets
Personal Information:
- Date of birth: 03/24/1993
- Material status: married
- Address F-4, Royal Divine Plus, Jamuna Enclave, Mansarovar Ext, Jaipur, Raj, India
Timeline
Branch Sales Manager
Axis Bank Ltd
12.2023 - Current
Business Banking Relationship Manager
Idfc First Bank Ltd
12.2022 - 11.2023
Branch Sales Manager
Kotak Mahindra Bank Ltd
06.2019 - 12.2022
Branch Sales Manager
ICICI Bank Ltd
04.2013 - 06.2019
PG Diploma In Banking - Banking And Finance
Manipal University
Bachelor of Commerce - Commerce
University Of Rajasthan
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